Loss Prevention Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Regional Loss Prevention Manager is responsible for establishing, implementing, leading, aligning, and monitoring company programs, policies, and processes to protect company assets, minimize losses, and ensure a safe and secure working environment, while partnering closely with various functions across the organization including Pharmacy Operations, Front-End Operations, Customer Service, Automation / Engineering / Maintenance, Supply Chain, Quality, Finance, Compliance / Risk, Human Capital, Legal, Pharmacy Practice, Outbound Transportation / Carrier Management, Facilities / Real Estate, Security Services, and vendors. This position will provide strategic and tactical direction and leadership for Loss Prevention (LP) Standard Operating Procedures (SOPs), apply accountability standards based on Key Performance Indicators (KPIs), implement change to continuously improve processes, and be accountable for delivering on financial objectives. This position will provide coaching, mentoring and support in the development of staff and recognize individual and team success that result in a high-level of team engagement and commitment. 

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Lead the Optum Infusion Pharmacy business through Loss Prevention initiatives by delivering on the implementation of best practices, shrink reduction, inventory controls, report development, and standardization around chain of custody for high value drugs and controlled substances  
• Teach, train, and influence pharmacies around theft and proactively investigate / resolve theft and medication loss cases
• Ensure inventory control processes / measures are established, implemented, maintained, and adhered to for all products within the pharmacy fulfillment centers including inbound receiving / auditing, proper putaway and storage, tracking and tracing, cycle counting, packing, outbound shipping, damages, resends, return and waste disposal
• Partner with the Supply Chain organization to identify and investigate carrier losses, missing/lost packages, potential carrier or consumer theft or fraud, carrier accountability, potential prosecution, and remittance for losses
• Work with field and support leadership, Supply Chain, Engineering, Pharmacy Practice, Quality, and site teams, to ensure processes are established to problem-solve issues and ensure ongoing continuous improvement
• Develop and coordinate Loss Prevention / Assets Protection communication, training, budgeting/ resource allocation and event planning
• Review and deploy appropriate camera strategies to promote optimal shortage identification, theft recovery, and physical security deterrents
• Develop and implement a strategy to promote a safe and secure environment across the Infusion Pharmacies in close partnership with Corporate Security
• Support and investigate controlled substance loss in partnership with site Pharmacists in charge. Help conduct and investigate any DEA action planning processes as needed
• Foster a team environment that sets high standards of performance, engages and inspires others to perform at their best, rigorously identifies and develops key individuals with the critical capabilities needed by the organization
• Lead, model, and influence behaviors that support UHG's cultural values, employee engagement, teamwork and collaboration, diversity and inclusion

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7 years of experience leading in Loss Prevention, pharmacy operations, operations, supply chain, and distribution / fulfillment operations
• Willing to travel up to 50%

Preferred Qualification:

• Pharmacy Technician License

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.