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Form of workAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 0110 || 118 S. Sharon Amity Road || Charlotte || NC || 28211
Opportunity: Contribute To The Growth Of Your Career.
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established Customer Service guidelines.
- Provides timely, courteous and knowledgeable service to customers
- Engages customers, providing support and creating a positive shopping environment
- Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
- Observes accurate checkout procedures for customers and Associates
- Communicates shrink-related concerns to Store Management and Loss Prevention
- Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
- Coordinates and completes shrink-related activities in partnership with Store Management
- Supports and participates in store shrink reduction goals and programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Encourages Associate use of shrink reduction resources
- Promotes safety awareness and supports maintenance of a risk-free environment
- Adheres to all labor laws, policies, and procedures
- Performs other duties as assigned
- Follows through on commitments; accomplishes goals with minimum supervision
- ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)
- Maintains a proper and professional stance in the designated area at the front of the store.
- Acts as a visual deterrent to prevent potential loss/dishonesty.
- Wears a Company-issued Body Worn Camera and engages the camera during approved situations.
- Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.
- Smiles and greets customers appropriately, demonstrate courtesy and respect.
- Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
- Responds to customer requests for assistance by referring customers to Store Management or Customer Service via a Company-issued radio.
- Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
- Performs a closing safety sweep of the store with a member of management.
- Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.
- Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.
- Remains in their designated area of the store (aside from breaks).
- Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.
- Adheres to all Company Policies and Procedures prohibiting the use or carrying of any weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices.
- Documents required incidents in AIIM (case management).
Who We Are Looking For: You!
- Excellent communication skills and good judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Standout colleague, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience
A Few More Reasons to Love TJX.
- Competitive Compensation
- Weekly Paychecks
- Associate Discount
- Career development opportunities
- TAAP - TJX Associate Assistance Programs
- Be a part of an inclusive team
- Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 0110 || 118 S. Sharon Amity Road || Charlotte || NC || 28211
