Loss Prevention Customer Service Associate

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Posting Notes: TJ Maxx Store 1438 || 15859 Pines Boulevard || Pembroke Pines || FL || 33027
/ Job Description:
o The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses
exclusively on providing excellent customer engagement at the front of the store. The
CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific
events involving critical incidents for legal, safety, and training purposes.
/ Roles and Responsibilities of CSA (Tactical Uniform):
o Maintains a proper and professional stance in the designated area at the front of the
store.
o Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black
shirt.
o The CSA provides their own black pants and black shoes.
o Makes verbal contact with any customers within 10 feet of them within 10 seconds using
a welcoming tone of voice.
o Directs customers to areas of the store they may ask about.
o Notifies an Associate and/or Manager via a Company-issued radio when a customer has
a question or concern.
o Properly responds to Merchandise Protection Pedestal Activation.
o Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
o Documents required incidents in case management.
At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 1438 || 15859 Pines Boulevard || Pembroke Pines || FL || 33027