Loss Mitigation Specialist

Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater!

About The Position:

The Loss Mitigation Specialist is responsible for supporting the overall Risk Management department by handling a variety of responsibilities that include conducting Loss Mitigation functions that impact department performance ratios (delinquency) relative to a variety of accounts. The position is responsible for helping to reduce losses for the credit union by managing a portfolio of accounts, minimizing risk exposure by focusing on collections of defaulted loans both in a pre-collections, collections, and recovery.

Who we're looking for:

Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

 

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

 

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,100 members and thousands upon thousands of people through our community and philanthropic work.

 

To live by those values, we make a deal with every single one of our team members—the C.A.R.E. Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

 

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits – We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays and sabbatical leave after every seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
• Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here's how we expect each team member to demonstrate they care:

• Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things.
• Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

• Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater."
• Coordinate payment arrangements with members and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.
• Promote Loan Modifications and Deferments to support GNCU’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.
• Prepare payment agreements for negative share accounts and follow-up on payments.
• Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports.
• Coordinate and process bankruptcy litigation.
• Review and analyze transactions and create reports for Federal BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and credit bureau exceptions.
• Conduct a variety of activities relative to collateral repossession and disposal as well as processing efforts relative to total loss of vehicles. Such activities will include researching collateral values, documenting each process and maintaining appropriate records.

Location

• This position can be based in Carson City or Reno, NV.
• Located in an idyllic small community in beautiful Northern Nevada

Greater Nevada Credit Union's Reno Operations Center location:

9790 Gateway Drive
Reno, Nevada 89521
United States

 

Greater Nevada Credit Union's Eagle Station location:

451 Eagle Station Lane

Carson City, Nevada 89701

United States

Compensation

• $42,000.00 - $58,500.00 per year
• Competitive compensation and Greater Benefits are part of our deal

Skills

• Collections experience preferred
• Member services experience a plus
• Dynamic decision-maker
• Excellent written and verbal communication
• 1 year of Customer Service Experience Required in a Financial Institution or working in a Compliance, Lending, Loss Mitigation or Collections for a Financial Institution.

Competencies

• Optimizes work processes

• Strategic mindset

• Nimble Learning

• Manages Conflict

• Action Oriented

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

 

Greater Nevada is an Equal Opportunity Employer

 

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.