Loss Draft Associate

Position purpose - Responsibilities/Duties/Functions/Tasks

The purpose of this position is to provide escrow customer support and respond to written and verbal customer requests and complaints in a timely and professional manner.  The Loss Draft Associate is responsible for Loss Draft and property damage management according to established procedures, including processing checks, document review, ordering and reviewing property inspections, working Loss Draft claim reports, and evaluating exceptions. This position is to assist team members in a synergetic environment by working with others in creating positive customer experiences.

          Responds to inquiries regarding insurance Loss Drafts and guides customers through the restoration process in a professional and understanding manner

• Orders property inspections, reviews and analyzes status of damage, prepares Loss Draft reports, and corresponds with customers and third parties in the process of repair
• Serves as a resource to others in the resolution of customer inquiries regarding the Loss Draft process, receipt of Loss Draft payments, creating timelines for draw requests, and returning checks with efficiency
• Monitors FEMA website daily for new declared disasters, researches counties by zip codes, and creates in-house reports of affected loans
• Researches changes and policies in regards to FEMA and flood legislation
• Assists in implementing those changes in PRMI’s policies and procedures
• Researches flood certification elevation changes of relevant properties, corresponds with customers in initiating new flood policies
• Maintains accurate records of checks, summary reports, contractor correspondence, and customer dialogue

Qualifications

• Organization skills
• Customer service skills
• Written and oral communication skills
• Knowledge of Microsoft Office applications

Preferences

• Strong mortgage origination and/or processing background
• Experience originating/processing FHA and VA loans
• Proficiency in Encompass 360, Mortgage Cadence, Loan Prospector and Desktop Underwriter, and DataTrac, Liaison, Snagit, and GoToMeeting

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.