Long Distance Dispatcher

SUMMARY

Daily duties include fielding calls from the drivers that they are dispatching as well as calls from our service providers and customers. They need to be professional and accurate with the information they give out. Enter dates for deliveries and pickup and do all the advance notification needed to inform all parties of the intentions and schedule of the drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

• Receives information of actual or potential problems related to service of a shipment and determines action to be taken to solve the situation.
• Ensures that each driver and his vehicle is qualified on each trip on a daily basis to perform his assigned duties (this in conjunction with all DOT and ICC rules and regulations).
• On a daily basis monitors and updates the location and activity of the drivers assigned to his or her dispatch group.
• Communicates to the drivers, their instructions on pickups and deliveries. Also maintains the information in the IVL and SIRVA system as to location, weights, actual load dates as well as estimated load and delivery dates.
• Acts as the liaison of information between drivers and different departments within the company.
• Assures that customer service requirements are being provided by the drivers. (This includes being on time, and job complete before leaving residence)
• Develops and maintains positive working relationships with agents, drivers, and staff to enhance teamwork and produce quality customer service. Make calls to agents to generate business. Always be looking and making calls for opportunities to generate additional revenue for the company.
• Monitors all tools available to ensure that all shippers’ household goods are being moved and delivered on time. This is to be done with the efficiency of the loads and the dates given to have the satisfaction of all customers in mind.
• Make calls to all service providers on random schedules basis to generate any additional or new business.
• Supervises employees to include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

SUPERVISORY RESPONSIBILITY

Directly supervises 15-20 Owner Operators or Company Operators in the Long Distance Department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS, ABILITIES, CHARACTERISTICS, TRAITS.

• Ability to speak effectively with customers, drivers, and other members of the staff.
• Ability to deal with a variety of practical and unforeseen problems and situations, often under stressful situations.
• Must have the ability to navigate the IVL and SIRVA computerized dispatch systems. Should also be able to type and listen at the same time. Should be able to know how to use Word and Outlook.
• Must have vast knowledge of geological regions, including but not limited to key points and mileage between the above-mentioned.
• Minimum requirement in Microsoft Word, Excel and PowerPoint of Beginner Level (Intermediate Level or higher preferred). Minimum keyboard skill level of 40 wpm.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. One or more years experience working dispatch or like position preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger and type. The employee needs to be able to hear well enough to communicate both internally and externally. The employee must be able to see well enough to read written items and use a computer. The employee frequently is required to stand, walk, and stoop. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions are those of a normal office with the absence of disagreeable elements.

EOE, including disability/vets