Address
Form of work
SalaryJob Title : Logistics Transportation Planner
Work Location: 5750 E. Francis St. Ontario, CA 91761
Duration : 6+months
Job Function/Description:
- Serve as the main contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Excellent customer service in all aspects from booking to cargo delivery on time
- Request for quotation with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Follow up any account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement
- Report required for service failure, claim, damage, and any other irregularities
- Accuracy of data entry into systems
- Monitor trends and report changes to management
Requirements & Qualifications:
- High School Diploma or GED Required; Bachelor Degree Preferred
- 4~5yr+ work related work experience preferred
- Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple shipments, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service and negotiating skills
- Appropriate phone and email manner with internal and external customers
- Experience with NAFTA/USMCA cross border transportation preferred
- Warehouse and/or manufacturing knowledge preferred
Job Types: Full-time, Contract
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- FTL/LTL: 1 year (Preferred)
- Logistics/Transportation: 3 years (Preferred)
Ability to Relocate:
- Ontario, CA 91761: Relocate before starting work (Required)
Work Location: In person
