Logistics Operator (Freight Forwarding Operation)

Job Description

• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.

• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.

• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.

• Provide customers with updates on the status of their shipments.

• Monitor shipments to ensure they are delivered on time and in compliance with regulations.

• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.

• Provide customer service, including responding to customer inquiries, and resolving customer complaints.

• Working closely with product/pricing/sales team/overseas branches to respond all rate inquires and provide rate quote accordingly

• Keep records of all transactions of shipments, and maintain customer accounts.

• Develop and implement strategies to optimize operational processes.

• Perform other job-related duties as required.

Pay Rate: $25-$27/hr

Qualifications

• 3+ years of Freight Forwarding operation or import/export logistics relevant experience
• Strong understanding of international transportation / Freight Forwarding industry
• Bachelor’s Degree preferred, High school GED required
• Bilingual skills in Korean & English written and verbal, are preferred.
• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization

Additional Information

All your information will be kept confidential according to EEO guidelines.