Logistics Manager

Dominion Payroll is hiring a Logistics Manager in Richmond, VA!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll:

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
• An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
• Renowned for 99% customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages
• Locally owned and operated
• Phenomenal opportunities for advancement

Here's what you'll do day-to-day:

• Support staff that service our clients using a variety of shipping methods - courier, FedEx and UPS.
• Maintain positive vendor relationships
• Mentor, coach, develop and motivate Logistics team in a nurtured environment where they can excel through encouragement and empowerment.
• Supervise staff and delegate tasks and accountabilities.
• Responsible for one-on-one meetings, performance appraisals, weekly timecards, setting career development and department goals, administering corrective action and performance improvement plans, and fostering open lines of communication with direct reports.
• Monitor Zendesk ticket and Nextiva call volume to ensure timeliness of responses to client inquiries.
• Responsible for documenting client feedback, both positive and negative, for evaluation and improving Packout and Admins service experience in an effort to create engaged customers and facilitate growth.
• Manage complex and escalated issues and provide direction for escalations from staff.
• Leads and implements new hire training.
• Recommends and participates in the development of new procedures and policies related to logistics operations.
• Works closely with other departments and sites as needed for client support.
• Protects payroll operation by keeping information confidential and by following policies and procedures.
• Builds positive relationships with clients, management, and co-workers.
• Review and suggest operational changes to Client Services Director as necessary.
• Other duties as assigned

Preferred Qualifications

• High-level of effective interpersonal communication skills, both written and verbal plus organization and presentation skills.
• Ability to build and maintain positive and productive working relationships with clients and internal colleagues at all organizational levels.
• Multi-tasking abilities along with attention-to-detail and a high degree of accuracy and professionalism.
• Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for developing appropriate solutions.
• 2+ years of team leadership or relevant management experience preferred.
• BS in Business Management, Computer Science or related fields or equivalent experience preferred.
• Broad knowledge of Payroll and Logistics.
• Must be highly proficient and fully functional in all Microsoft Office applications, especially Microsoft Excel and able to effectively utilize available office management technology.
• Exceptional organizational skills and multi-tasking abilities along with attention-to-detail with a high degree of accuracy.
• Professional, articulate and able to use good independent judgment and discretion.
• Excellent interpersonal skills and ability to build strong relationships at all levels internally and externally.
• Outstanding verbal and written communication skills required.
• Strong problem solving and analytical skills, coupled with flexibility and a strong sense of urgency regarding deadlines.
• Ability to work independently with minimal supervision.
• A positive and upbeat attitude.
• Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex and deadline-oriented service environment.
• Ability to deal with difficult, sensitive and confidential issues.
• Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
  • GSD: Get Shit Done! Start right now and don't stop. WE are never done.
  • Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP NO SE Vera: Never get stuck. We find a way to make a way.
  • Excellence: Don't let good be the enemy of great. Every single thing that you do matters!

Company Perks:

Robust 401k match program
• Significant paid time off plus company paid holidays
16 hours of community volunteer paid time offMonthly company-wide happy hoursBring your dog to work daysFriday lunchClose at 4pm on Fridays
• Wellness and employee assistance programs

Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.