Address
Form of workLG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Logistics Home Delivery Analyst located in Englewood Cliffs, NJ.
Summary
The role will focus on managing LG Last Mile Delivery network & service providers for last mile delivery/installation service quality and taking care of last mile orders to ensure LG customers have a seamless delivery/installation experience including returns and will manage service providers' performances.
Responsibilities
• Set up LMD network in the targeted regions. Develop Agents and manage their daily operation performances
• Monitor & collaborate load planners to make sure middle mile RSD is met
• Collaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule rates
• Encourage Save the sales program to decrease damage/return %
• Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubs
• Continuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOP
• Consistently review customer survey to see what is lacking when it comes to overall LMD network
• Support system development for easier communication flow and visibility
• To manage customer care daily operation & issue to better serve the consumers
Qualifications
- Bachelors Degree with 3 years logistics experience, order management, last mile relevant experience
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
