Lodge Casino - Executive Casino Host

Description
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication.
The Lodge Casino is currently in search of an "Executive Casino Host". Our Executive Casino Hosts can earn up to 50% of quarterly salary each Quarter, for the potential of 2x salary in bonus, plus base pay annually. This position also comes with perks of hosting on and off-site events including sporting games, and Caribbean Cruises.
We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that include the following:

• $1,000 Hiring Bonus
• $200 Referral Bonus
• Tuition Reimbursement
• Wellness Programs-Get paid to go to the doctor
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• 48 Hours of Sick Time available immediately and renews annually
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Free Parking
• Discounted Bus Tickets
• Ongoing learning and development programs
• Work towards your future advancement within the company-most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Develops relationships with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business
• Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor
• Exercise's discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
• Devotes significant time being visible and available on the casino floor to meet and greet VIP guests during individual visits as well during special events
• Makes decisions regarding valuable complementariness based on a consideration of recorded play, earned points, comp availability and customer profitability
• Utilized telemarketing, correspondence referrals, email, and events to solicit high value players and grow existing business
• Assists in planning and executing special events and programs
• Utilizes tracking for all player contacts, profile preferences, and tasks
• Monitor patron activity and profitability of all assigned VIP Players
• Maintains the confidentiality of player information, level of play, wins/losses, number of visits etc.
• Provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players
• Conduct follow up calls to guests to confirm presence at events/promotions
• Issue and enter in ADVANTAGE system dinner, hotel, and other comps for all qualified casino players
• Manage distribution of high-profile event tickets to key players as a special reward, as well as attend/host off property events for players
• Other related duties including but not limited to complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting

Skills, Education and Other Requirements

• Bachelor's degree (B.A.) from a four-year university; or minimum of 5 years customer service experience and /or training; or equivalent combination of education and experience
• Must always maintain confidentiality and a high level of professionalism
• Strong organization skills
• Computer skills using common software programs, IGS experience preferred
• Customer service experience required
• Knowledge of gaming industry preferred
• Valid Colorado Support Gaming license required
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
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