Lobby Attendant/Front Desk - Ft

Position Summary:

To support Resident Engagement and Services staff and residents with a variety of daily experiences including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
• Carrying and delivering items and packages
• Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
• Responds in a timely manner to radio requests requiring immediate attention
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check-in report.
• Assisting Resident Engagement experience center with special events
• Assist with audio/visual set ups such as movies, virtual meetings and presentations

This job description is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Mather reserves the right to revise the job or to require that other or different tasks be performed as assigned.

QUALIFICATIONS AND SKILLS

Required:

• High School graduate
• Excellent customer service skills
• Ability to utilize MS Outlook and work order software systems
• Ability to prioritize and organize multiple demands on time and projects.

Preferred:

• Experience with hospitality services

Body Positions/Lifting Requirements

This position involves primarily: heavy work, frequent lifting/carrying of objects 25-50 pounds

Mather is an equal opportunity/affirmative action employer committed to a diverse workforce and upholding our inclusive value. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above description is a general description of the position requirements and is not intended to be all-inclusive

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Our SELF program, which allows for team members to be reimbursed up to $75 per year for items and experiences that support their self-care, from yoga classes to art supplies to concert tickets

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opening in early 2024, The Mather will include 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is coming to life at 7929 Westpark Drive, Tysons.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Mc Lean, VA 22102: Relocate before starting work (Required)

Work Location: In person