Lobby Ambassador

JOB OVERVIEW:

As part of the Front Desk Team the Lobby Ambassador/Porter’s main responsibility is to greet everyone and provide excellent customer service. To create a safe and friendly environment for the residents, guests, and visitors. This position is customer service driven, the candidate must be outgoing, friendly, and enjoy people. The candidate will greet residents, guests, and visitors as they arrive or depart and offer baggage assistance, package deliveries, and information assistance.

SKILLS & QUALIFICATIONS:

• High school diploma or equivalency preferred.
• Computer literacy: Proficiency and working knowledge of Microsoft offices applications. Word, Excel spreadsheets, and e-mail.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.
• Ability to quickly and easily navigate the property to meet the job functions.
• Ability to work extended/flexible hours and weekends required.
• Ability to respond to emergencies promptly.

PHYSICAL REQUIREMENTS:

• Heavy lifting required (baggage handling); Ability to lift 50 – 100 lbs.
• Work in an upright standing position for long periods.
• Ability to work in different environmental working conditions i.e.:(heat, cold, wind, rain)
• Handle, finger, grasp, and feel objects and equipment.
• Reach with hands and arms.

COMPENSATION: $16.00 - $17.00 HOURLY

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

• Engage with residents, their guests, and visitors by enhancing the service experience from their arrival to their departure from the property.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Must be knowledgeable about the local area and be informative about the property and its amenities.
• Assist residents with their luggage, and delivery of all their packages, groceries, dry cleaning, and more.
• Cover the Front Desk and serve as a Front Desk Agent as needed by the operations.
• Must work with all departments i.e.: housekeeping, front desk, maintenance, receiving, etc… to ensure residents’ needs are taken care of and resolved to their satisfaction.