Loans Application Administrator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director of Information Technology, the Loans Applications Administrator will serve as the Subject Matter Expert (SME) for our Salesforce loan system. The successful candidate will be responsible for ensuring the smooth operation of the loan system, collaborating with various internal and external teams to enhance functionality and resolve issues promptly. This role involves overseeing the maintenance, administration, and optimization of the loan software.

This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Loans Application

• Act as the SME on the Loans system and provide in-depth knowledge and guidance.
• Manage loan application requests and issues, providing timely responses and resolutions.
• Take the initiative to identify and proactively resolve issues, documenting all changes and procedures.
• Work collaboratively with third parties to identify and resolve issues promptly, ensuring the smooth operation of the loan system.
• Participate in coordination, testing, and communication of application changes.
• Provide support during system implementations, offering insights and expertise to enhance overall efficiency.
• Data management
• Maintain data hygiene standards within the loan system, ensuring data accuracy and integrity.
• Execute database processes and file extractions for third-party entities, contributing to efficient data management.
• Knowledge Management
• Generate reports in Salesforce as needed by the Director of Loans Operations.
• Update and maintain both system and user documentation.
• Coordinate the development and delivery of training on process changes and how to use the software to promote business adoption of system capabilities and features.

Loans Operations

• Work closely with the Loan Operations team to create reports, improve system efficiency, and address user concerns within Salesforce.
• Lead monthly loan process reconciliation activities, ensuring accuracy and compliance, and collaborating with appropriate teams (e.g., Accounting)
• Conduct monthly loan processes involving file extraction from Salesforce and file transmission to vendors such as new loans, credit reporting, and statement and letter generation.
• Provide reports related to audit trails, adjustments, and other financial activities.
• Assist in reaching out to clients when not focusing on ongoing projects.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in a related field and a minimum of 3-5 years working with databases and financial operations or equivalent combination of education and experience.
• Experience in being a subject matter expert, Application Administrator, or similar role.
• Highly proficient in using Microsoft Office applications.
• Experience with Salesforce is highly desired.
• Ability to anticipate priorities and work independently, while organizing work in view of deliverables required of the team; proficiency in carrying out multiple tasks efficiently, accurately, and on deadline.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners; commitment to empowering refugees and migrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.