Loan/Pawn Associate

We are currently seeking highly skilled, career-oriented individuals ready to be part of a growing payday loan/short term loan company!

We offer:

• Competitive Wages
• Flexible Schedule
• Life/Health/Vision Benefits
• Simple IRA
• Paid Vacation/Holidays
• Comprehensive Training
• Employee Discount
• Referral Program

Position Summary

The Full Time position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the store’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the store as defined by leadership. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

Job Responsibility

Actively assist in meeting the store’s performance goals as defined by leadership. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions.

Operations, Compliance, & Collections: Adhere to the Company’s policies, procedures, and all applicable state and federal regulations. Maintain accurate cash controls. Enter customer and transaction information accurately into our system and create and maintain accurate customer files with all required documentation. Perform and document collection calls and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required.

Experience Required

In person customer service experience preferred. One year of experience in one or more of the following areas preferred: sales, retail, finance, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 7pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies

Action Oriented

Adaptability

Business Ethics and Core Values

Compliance

Customer Focus

Drive for Results

Interpersonal Skills

Sales Skills

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within area for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company adheres to a professional uniform policy. Applicants must dress accordingly for interview.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Application Question(s):

• Willing to submit to a background check and drug screening?
• One year of customer service experience?

Work Location: In person