Loan Underwriter/Officer (35-Hour Work Week)

HealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a dedicated Loan Officer to provide top service to both our internal and external partners.

We know how important people are to our organization which is why we offer an extensive benefits package which includes:

• $55,000+/Annually With a 35-Hour Work Week
• 4 weeks of paid time off.
• Federal holidays off.
• Full benefits package.
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
• Volunteer opportunities.

Interested? Here's more about the role:

The primary purpose of this position is to assist HealthCare Associates Credit Union in living out our Mission, "Helping our members achieve their financial goals by providing superior financial solutions to "Bank Healthy" by delivering outstanding service to both internal and external members. A key component of this service is to identify the financial needs of each member and recommend an appropriate quality financial solution. In addition, this position is responsible for providing service to members and analyzing loan applications in accordance with credit committee guidelines to ensure quality standards are being maintained. The objective is for HACU to become and/or retain our members as their primary financial institution by originating and cross selling various products/services with the highest level of customer service.

Responsibilities

Service

1. Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.

Member Service

1. Represents the credit union in a courteous, professional manner and appearance, and to provide prompt, efficient and accurate service to members and to always maintain member confidentiality.
2. Approaches assigned duties with a positive attitude and maintain it during stressful situations. In particular, have a positive outlook and treat members and co-workers in a respectful, cheerful and cooperative manner.
3. Responds to inquiries from various sources about routine credit union services and policy information, particularly loan products, loan requirements and procedures.
4. Be organized in handling duties and member contacts.
5. Interacts with vendors in a professional manner.

Loan Application Interviewing, Analysis, Fund Disbursal

1. Collects required member information for credit decisioning, evaluating all loan parameters.
2. Verification of new members for fraudulent memberships.
3. Obtains and analyzes third party information, as necessary, for determination of credit worthiness.
4. Evaluates and determines the value of collateral offered, striving to approve loan based on member's initial application request.
5. Knowledgeable in lending policies, procedures and lending practices used by the credit union, as well as related credit-granting laws. Applies such in determination of credit worthiness.
6. Exercises creative, objective, discretionary judgement in providing the decision and justification to grant or recommend denial of a member's credit request.
7. Offers informal credit counseling to members and provides counter-offer to original loan request when appropriate without compromising a sound, lending judgement.
8. Properly and adequately communicates the decision to the member via telephone, written correspondence or in person.
9. Promotes and cross-sells in a professional manner.
10. Provides direction to Loan Processors regarding loan decisions and documentation.
11. Refers loan requests that exceed lending authority or that do not meet policies to AVP-Lending or Sr. VP- Lending
12. Consults with and obtains guidance from AVP-Lending while performing credit worthiness evaluations or while meeting the credit and money management needs of members.
13. Maintains proper documentation and records for all HACU related business.
14. Promptly prepares loan documentation/contracts.
15. Performs documentation review for home equity secured loans, ensuring all documentation is properly prepared, signed and dated. Ensures loan is booked properly on the software system.
16. Evaluates and executes all requests for subordination agreements and substitution of collateral.

Other Duties

1. Annually compiles inputs and verifies all HMDA reportable information into federal mandated software and exports report to the Federal Reserve Board quarterly.
2. Analyze requests for Modifications/work-out loans to determine options for possible loan re-writes.
3. Bi-Annual review/audit of existing visa portfolio focusing on lost prevention and risk management.
4. Keep current/updated with ever -changing compliance issues
5. Reviews bi-monthly CPI report to ensure all home equity loans maintain the required homeowners and/or flood insurance policies. Contacts members, by telephone and in writing, to advise about insurance problems. Force places insurance when necessary.
6. Reviews and prepares monthly home equity vendor bills for payment approval. Requests check for payment, and mails check with required paperwork to vendor.
7. Makes recommendations to management regarding changes and updates to the credit union lending programs and policies, implements approved changes and advises management of progress and effectiveness.
8. Reads materials pertinent to lending and overall credit union movement to stay informed of changes in lending as well as general credit union environments. Updates department on any known loan trends, market conditions or loan department operations that may impact the credit union's member service levels and/or financial condition.
9. Serves as Notary Public (as applicable/necessary).
10. Manually book 1st Mortgages, set up escrow account, prepare annual escrow analysis, and fund escrow twice yearly.
11. Run 5/1 arm analysis, verify date and update system
12. Performs additional duties as required.
13. Monthly audit of CULS auto loan portfolio for asset quality of documentation/red flags.
14. Due diligence on policies and loan documents of possible loan participation purchases.

Qualifications:

• Education equivalent to high school diploma, with two years of college preferred or its equivalent plus five years of lending experience in a financial institution
• In depth knowledge of loan products and accompanying products/services
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Good organizational skills, multi-tasked, detail oriented
• NMLS approved
• Able to perform basic mathematical calculations with extreme accuracy.
• Capable of dealing calmly and professionally with different personalities from diverse cultures at various levels within and outside of the organization while demonstrating the highest levels of customer service and discretion when dealing with the public.
• Able to perform responsibilities while maintaining composure within deadlines, requirements for accuracy and quality.

HACU is an Equal Opportunity Employer

This is an onsite position