Loan Specialist I

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team. Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success. For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.
Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Loan Specialists to join our dynamic team! Our ideal candidate is a positive, coachable, and dependable team-oriented individual who is driven to provide 5-star customer service in a professional, positive, and friendly manner.
As a Customer Service Loan Specialist, you will be the face of Sun Loan, interacting daily with our customers both in-person and over the phone. In our small team environment, each person plays an important role in the company's success, supporting customers within the community in problem-solving their financial needs.
Job duties include:

• Bilingual preferred but not required
• Assess customer’s loan needs and provide valuable solutions.
• Process new loans and manage communication regarding account status.
• Execute collection calls on overdue accounts.
• Generate new sales leads through marketing and community networking.
• Other duties as assigned.

Must have availability to work:

• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (rotational basis related to office needs).
• Some overtime may be required.
• No Sundays!

Best in the Business Benefits include:

• Low deductible medical plan including Telehealth
• Dental, vision, life insurance, AD&D
• Employee assistance and Wellness Programs
• 401k with company match - both pre and post tax options
• Industry-related tuition reimbursement
• Comprehensive paid training for success

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Paid training, AD&D insurance, Health insurance, Tuition reimbursement, Employee assistance program, Vision insurance, 401(k) matching, Life insurance