Loan Servicing Specialist

SUMMARY

Process closed loans and daily maintenance of all loans.

ESSENTIAL FUNCTIONS

• Booking of mortgage loans
• Daily processing of payments received in the mail
• Daily maintenance of all loan types
• Balancing of loan related GL and DDA accounts
• Handling escrow accounts
• Handling credit disputes
• Handling insurance mail
• Handling loan customer service via phone
• Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program
• Performs other duties as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• High School Diploma or equivalent
• One to two years of similar or related experience
• General knowledge of bank operations, policies and procedures
• Experience of consumer/commercial loan or credit experience a plus
• Strong attention to detail, good judgment and decision-making skills
• Presents a professional image in dealing with customers, interdepartmental and external representatives
• Have a high degree of interpersonal and communication skills and the ability to effectively interact with customers and employees
• Ability to exercise personal and professional responsibility and work with limited direction
• Must be able to use tact and diplomacy and communicate effectively via telephone, letters, personal contact, etc
• Computer Skills - Microsoft Word, Excel, Internet Explorer
• Must be a team player
• General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.

POSITION SPECIFIC COMPETENCIES:

• Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless.
• Dependability- Always completes assignments timely and thoroughly. Frequently works beyond expectations demonstrating exceptional initiative.
• Communication- Demonstrates active listening and interpersonal skills. Be able to effectively communicate on written documents are clear, concise, and well-constructed
• Customer Relations- Excellent customer relations skills are demonstrated. Is always attentive, concerned, and polite. Able to diffuse difficult situations smoothly

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

• Requires incumbent to remain sedentary within office
• Requires some travel for training/seminars

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.