Loan Processor - Support

As a Loan Processor / Teller, you will play a crucial role in our organization by efficiently processing loan applications and delivering excellent customer service through teller transactions. The ideal candidate will possess a solid understanding of loan processing procedures, attention to detail, and excellent communication skills to ensure a seamless experience for our customers.

Responsibilities:

Loan Processing:

• Process loan applications, ensuring accuracy and compliance with regulatory requirements and internal policies.
• Collaborate with loan officers and underwriters to gather necessary documentation and facilitate the timely processing of loans.
• Communicate with customers to provide updates on their loan application status and address any inquiries.

Teller Services:

• Conduct routine teller transactions, including deposits, withdrawals, and account transfers.
• Provide exceptional customer service by addressing inquiries, resolving issues, and promoting additional banking products and services.
• Maintain accurate records of transactions and balance cash drawers in accordance with established procedures.

Customer Relationship Management:

• Build and maintain positive relationships with customers, ensuring a high level of satisfaction with both loan processing and teller services.
• Educate customers on various financial products and services offered by the institution.

Compliance and Risk Management:

• Stay current on industry regulations and ensure all loan processing and teller transactions comply with established standards.
• Identify and report any potential risks or fraudulent activities.

Qualifications:

• Proven experience in loan processing within a financial institution.
• Previous experience as a teller is highly desirable.
• Strong knowledge of loan processing procedures, banking products, and services.
• Excellent interpersonal and communication skills.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Proficient in relevant banking software and Microsoft Office applications.

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