Address
Form of work
SalaryJob #
040668
Department Code
23623-1009
Department
Financial Aid Office
Job Title
Loan Processor
Location
Remote
Pay Range
$18.75 - $20.086
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Remote
Unionized Position Code
Not Applicable
Job Description
The Loan Processor reviews, awards, and adjusts federal and private loan applications for an annual loan volume of 250M. They also resolve Pell grant and loan discrepancies and reconciles frequently to ensure appropriate aid is received by the University in a timely manner. The Loan Processor processes graduate applications, summer aid applications, Winterlude grants, and TEACH grants. Responds to loanmail, IM’s, and phone requests for assistance and troubleshooting of loan issues, providing guidance and counseling as appropriate. They also provide training to staff members that also award and adjust grants and loans as well as create, updates, and maintains procedures for online reference manual.
Qualifications
- Associate degree or equivalent combination of education and experience preferred.
- Experience in a higher education financial aid office preferred.
- PeopleSoft, or other FAMS experience, and Tableau (Data Insights), or similar querying tools preferred.
Job Specific Qualifications
- Critical thinking and knowledge of federal regulations within the Federal Student Aid Handbook to navigate the intricate processing of federal loans and grants.
Responsibilities
- Review, award, and adjust federal and alternative loan applications for an annual loan volume of 250M using independent judgement based on student/parent request and/or university/federal/alternative guidelines. Adjustment to a student’s individual Cost of Attendance are often necessary and following federal regulations is required.
- Process reports to locate and resolve loan discrepancies from both internal and external sources. Complete Federal Pell Grant, Federal Loans, and Alternative Loan reconciliation monthly, ensuring disbursements are recorded at respective entities within 15 days of disbursement. May need to contact outside governmental and private agencies to solve issues.
- Process summer aid applications, awarding grants and loans for Ugrd and Grad students and ensuring aid is eligible to disburse based on intended and actual enrollment.
- Process updates to graduate loan applications, adjusting aid as necessary to ensure federal and university guidelines are met.
- Respond to Loanmail, IM’s, and phone requests for assistance and troubleshooting of loan issues.
- Provide guidance and counseling as appropriate.
Physical Requirements
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
