Loan Operations Servicer

Voted Forbes list of America’s Best In-State Credit Unions 6 years in a row!

Location: 100% In-office in Portsmouth, NH.

Pay: $19.00+ per hour

This position is in our consumer loan servicing area dealing primarily with auto loans, and does not include mortgages & home equities.

The Role:

To perform assigned tasks and functions required to service consumer loans in conformance with the credit unions policies and procedures. Assure that all documents securing collateral loans are obtained and properly filed, including quality control of documents.

Essential Functions & Responsibilities:

• Processing of Member and Dealer Paid loans weekly. Documents are to be audited for accuracy prior to release. Communication to dealers for any delays that may occur.
• Servicing of Consumer Loans. This includes letters of guarantee, title work, loan deferments, mail, request from internal staff, answering member requests, print denials and credit score disclosures, print Cuna certificates, review and work weekly reports.
• Tracking of Titles and UCCs for all collateralized consumer loans. Track receipt of titles and UCC’s, work the MTR report.
• Title application submission to State Titling agencies. Prepare and track all title applications, review pending items, mail docs to members to register their vehicle.
• Assist in processing of consumer loans during peak processing times.
• Perform other job related duties as assigned.

Experience & Qualifications:

• Six months to two years of similar or related experience.
• A high school education or GED.
• Excellent organizational skills, a strong attention to detail, accuracy in completing/checking moderately complex paperwork.
• Able to work relatively independently, researching requirements when necessary, relying on supervisor only in unusual circumstances.
• Able to use the following equipment: Computer, scanner, printer, copier fax, telephone.
• Some knowledge of Excel and Word.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in the Annual Incentive Plan

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Day
• Company Outings and annual Summit
• Hybrid work environments

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Equal Opportunity Employer

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