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Form of workJob Summary
This individual will be responsible for daily loan servicing of all Loss Mitigation loans and provide guidance to less experienced team members.
Essential Functions
Education + Qualifications preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This individual will be responsible for daily loan servicing of all Loss Mitigation loans and provide guidance to less experienced team members.
Essential Functions
- Complete monetary/maintenance transactions based on the instructions of Loss Mitigation personnel
- Complete charge-offs, dispositions, and settlements in a timely manner
- Reconcile and balance General Ledger accounts daily
- Track expense invoicing on loan history per Loss Mitigation instructions
- Respond to customer inquiries with exemplary customer service in established service agreements
- Process short term loan modifications
- Research and correct errors as applicable
- Ensure total document and data integrity attributes to comply with CECL data points
- Assist with core system release testing and merger-related cleanup as necessary
- Train new hires to ensure consistency and standardization in processing and understanding Loss Mitigation transactions
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Education + Qualifications preferred
- Bachelor's degree
- 3-5 years of banking experience
- 3-5 years of customer service experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
