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Form of workJob Description
POSITION TITLE:
Content Developer and E-Learning Administrator
REPORT TO:
Senior Manager of Learning Design and eDevelopment
STATUS:
Exempt
DATE:
October 2019
LOCATION:
Administration
POSITION SUMMARY:
The Content Developer and eLearning Manager designs and develops relevant and engaging training materials, including videos, eLearning modules, workbooks, instructor guides and job aids. This person also oversees the use of and acts as administrator for our Learning Management System and other technology platforms for Zippy’s Restaurants.
ESSENTIAL FUNCTIONS:
Uses multimedia skills to design and develop new learning materials including videos, elearning modules, workbooks, instructor guides and job aids that drive organizational learning and results.
Work with Subject Matter Experts (SMEs) to ensure quality and accuracy of all materials.
Modifies and updates existing training curriculum, content materials, job aids as needed.
Provides support to evaluate, analyze and report on training effectiveness.
Track program evaluations and test results.
Work with video production and graphic sources to produce final versions of course materials.
Responsible for Learning Management Systems configuration & administration.
Uploads content, manages learning pathways, runs reports, and enrolls mandatory training.
Clearly communicates project status.
Coordinate with 3rd party vendors as needed
Point of contact for Field to troubleshoot and answer questions-coordinating with IT Support, General Office, Marketing, and HRIS as needed
QUALIFICATIONS:
Scheduling:
• Monday through Friday, 45 to 50 hours per week, but could vary based on business demand
Mental Ability:
TIme management skills with strong attention to detail; ability to handle multiple tasks
simultaneously and meet assigned project deadlines in a timely manner
Strong customer service skills required.
Pre-Employment Requirements:
• Must pass drug screening test & background check
Environment:
● Air conditioned, office environment.
● Occasional off site locations. Safety Shoes will be required.
CORE COMPETENCIES:
● Customer Focus - Building strong customer relationships and delivering customer-centric
solutions.
● Tech Savvy - Anticipating and adopting innovations in business-building digital and technology
applications
● Action Oriented -Taking on new opportunities and tough challenges with a sense of urgency,
high energy, and enthusiasm.
● Collaborates - Building partnerships and working collaboratively with others to meet shared
objectives
● Nimble Learning - Actively learning through experimentation when tackling new problems, using
both successes and failures as learning fodder
Education:
• College degree
Experience:
Experience with software design tools such as; Articulate Suite, Adobe Creative Suite (Photoshop,
Indesign, Illustrator, Premiere Pro), and other similar design software
Experience building online and in-person courses for adult learners from the ground up
Experience with multimedia production is a plus
Experience writing video scripts and video production
Desired Attributes:
Demonstrates the company’s Core Values of “Commitment, Humble, Integrity, Passionate,
Supportive”.
Self-motivated
Action-oriented (exercising initiative to follow-up and follow through)
Detail-oriented
High level of accuracy
Ability to work under minimal supervision
Ability to handle confidential information
Ability to handle stressful situations
Team player
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
