Live ATM Banker - Part Time

Join our team at Mercantile Bank as a Part-Time Live ATM Banker and experience the excitement of providing exceptional customer service with the ability to work from the comfort of your own home 2-3 days per week after the initial training period. You'll have the opportunity to showcase your customer service skills while assisting customers with their ATM transactions and inquiries. With a competitive pay ranging from $16 to $18 per hour, you can enhance your banking experience and earn a rewarding income. Your dedication to customer-centricity will shine through as you engage with customers and resolve any issues they may encounter.

This position offers the flexibility of working from home, giving you a perfect work-life balance. Don't miss this chance to be a vital part of our team in Alma, MI. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Apply now and embark on a fulfilling career journey with us!

MERCANTILE BANK: WHAT DRIVES US

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 19 years and counting.

WHAT DOES A LIVE ATM BANKER DO?

As a Part-Time Live ATM Banker at Mercantile Bank, you will play a crucial role in providing exceptional customer service by addressing customer banking needs through the Live ATM platform. Your responsibilities will include verifying customer information, processing various transactions, promoting Mercantile products, and ensuring compliance with security protocols. Collaborating with the retail banking team, you will enhance service quality and sales opportunities while building lasting customer relationships in a virtual setting. With a focus on resolving complex issues, educating customers on Live ATM functionalities, and staying updated on financial products, you will contribute to a seamless banking experience.

By utilizing technology and demonstrating professionalism, you will uphold the bank's standards and meet customers' evolving needs effectively.

WOULD YOU BE A GREAT LIVE ATM BANKER?

To excel as a Part-Time Live ATM Banker at Mercantile Bank, you must possess strong verbal and written communication skills to interact effectively with customers in a virtual setting. Your ability to stay organized, pay attention to detail, and manage time efficiently will be crucial in processing transactions accurately and meeting deadlines. With one to three years of experience in customer service, call center operations, or the financial industry, you will bring valuable insights to the role. Demonstrating exceptional interpersonal skills and a customer-centric approach, you will thrive in a fast-paced and occasionally stressful environment while maintaining professionalism and delivering top-notch service. Your adaptability and problem-solving abilities will be essential in resolving customer inquiries and ensuring a positive banking experience.

Knowledge and skills required for the position are:

• One year to three years in a customer service call center/financial industry/banking experience and or training environment
• Verbal and Written Communication Skills
• Organization and Attention to Detail
• Time Management with a Proven Ability to Meet Deadlines
• Interpersonal & Customer Service Skills
• Function well in a fast-paced and at times stressful environment

SCHEDULE

3 days per week 10am-6pm and Saturdays from 9am-1pm. You'll be expected to be in-office for the first few months while you're learning the features of the various systems and problem solving the needs of customers. After you're comfortable with the systems, processes, and Mercantile products and services employees can work from home 2-3 days per week. You must be able to come into the office at least once a week.

JOIN OUR TEAM TODAY!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!