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SalaryThe Lifestyle Enrichment Coordinator is an important position at The Buckingham as it provides engaging life enrichment opportunities for the community’s residents. This position acts to bring joy and purposeful living to senior residents accomplished through development and oversight of resident programs, clubs, scheduled outings, community involvement and personalized engagement of all independent living residents of The Buckingham. Residents depend on this position performing at a high level with professionalism and an enthusiastic nature and expect intriguing and well-rounded programming with a connection to community and attention to inviting purposeful living to residents. To be successful in this position requires a compassionate individual with a strong customer service focus, creativity, strong connection with the surrounding community, the ability to work well with fellow staff and vendors, fine organization skills, a friendly and positive demeanor and the ability to lead and coach a team. The Life Enrichment Coordinator position reports directly to the Director of Life Enrichment and plays an essential role in the effective and efficient operations of The Buckingham’s Lifestyle Department.
Essential Duties and Responsibilities
The following list is intended to identify the usual and customary duties and responsibilities of this position. While the list identifies this position’s primary duties and responsibilities it should not be viewed as a complete list. The Buckingham is a complex organization and there may be situations, issues and/or circumstances that arise requiring this position to provide help and support outside of the normal duties. In those situations, issues or circumstances, other duties may be required and assigned.
Duties and Responsibilities
- Develops and implements life enrichment programs that provide social, emotional, educational, spiritual and interest-based opportunities for residents to maintain a healthy engaged and purposeful lifestyle.
- Prepares, organizes and coordinates with Director of Life Enrichment, a variety of club organizations, community outings, speakers, special events and programs that meet the needs of residents of the community.
- Helps welcome new residents to the community and helps establish them into clubs and life enrichment opportunities.
- Provides ongoing communication with residents, family and employees as necessary electronically, verbally and other communications as appropriate.
- Attends community planned functions and coordinates events from beginning to end including set-up, running and breakdown of events.
- Coordinates and participates in holiday decorations for the community.
- Outreach to larger community, city and state resources and services to provide events and programming.
- Organizing and attending off-campus outings for resident interest groups.
- Meets routinely with management team and department leader and co-workers to review operations.
- Assists in the preparation and organization of calendar of events, newsletters and brochures.
- Posts and distributes calendar, newsletter and information for upcoming events.
- Maintains an organized and visually appropriate appearance of the common spaces to ensure safety, professionalism and cleanliness; this includes but is not limited to card rooms, creative arts studio, office and lobby areas, theatre, classrooms and other areas used by the department.
- Assists Director in leadership of wellness program including but not limited to Aspyre.
- Organizes and leads volunteer opportunities.
- Addresses resident groups on subjects of interest.
- Maintains database of resident interest groups, resident assessments, participation and satisfaction.
- Interacts with residents, guests and staff in an atmosphere of hospitality.
- Protects privacy of the resident.
- Keeps Director of Life Enrichment informed of equipment and supply needs.
- Proactively interacts with resident committees, councils, clubs and individually to seek input on lifestyle programs.
- Participate in community employee in-services and required training.
- Follows and supports the policies and procedures of The Buckingham overall and the Lifestyle Department to meet departmental goals.
- Is a strong advocate for customer service and fulfills the requirements of The Buckingham Commitment and The Buckingham Standards of Excellence.
- Other duties as assigned by Supervisor.
The Buckingham Standards of Excellence
As a member of The Buckingham Team, the Lifestyle Coordinator is responsible for understanding and performing in manner that is consistent with the expectations outlined in The Buckingham Standards of Excellence. Those standards are:
- I am a service professional responsible for creatin personal and memorable experiences daily.
- I seize every opportunity to anticipate and exceed the needs of our residents and guests.
- I give everyone a warm welcome, making eye contact, smiling, and addressing by their preferred name.
- I take ownership of all special requests and concerns to satisfy my Residents and Guests.
- I am empowered to address and resolve any issue brought to my attention.
- I uphold the reputation of my community by always using polite language and maintaining a professional demeanor.
- I foster a positive service environment at our community by actively seeking out opportunities to help my teammates.
- I take personal responsibility for maintaining a positive first impression of myself, our work areas, and our community.
- I am responsible for protecting our community’s assets and creating a safe, secure, and accident-free environment.
- I protect the privacy of our residents and community by ensuring all personal and company information is kept confidential.
Initial training and discussion on the Standards will be provided at orientation. Additional training will be provided throughout the year.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
- Minimum Associates Degree (A.A.) or equivalent from two-year college or technical school
- One to three years minimum related experience and/or training; equivalent combination of education and experience in related field.
- Obtain a TFER (Texas Food Establishment Rules) food handlers certification within 60 days upon hire.
- Superior communication and organizational skills.
- Ability to effectively build and maintain relationships with Residents, Staff ,Vendors and Volunteers.
Knowledge, Skills and Abilities:
- Language Proficiency:
- Ability to communicate effectively in writing and speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Mathematical Proficiency:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Cognitive Demands:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills:
- Proficiency in the using computers, including programs such as Microsoft Windows, including Word and Excel. Ability to use email and the Internet.
- Competencies
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents, and staff in a courteous and friendly manner.
- Responds promptly to resident needs.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
Environmental Adaptability
- Works both indoors and outdoors.
- Possible exposure to heat and cold temperatures.
- Possible exposure to unpleasant odors.
- Possible exposure to chemicals as identified in the MSDS Manual.
- Continuous exposure to residents who are ill, confused, irritable and irrational.
Physical Requirements
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is frequently required to stand; climb or balance; stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit. The Team Member must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Performance Evaluation Process:
The performance evaluation for this position will reflect performance related to both the Duties and Responsibilities and The Buckingham Standards of Excellence.
