Responsibilities:
- Develop detailed and solid understanding of AAA Life products and processes associated with providing service to the member, specializing in Simplified Issue products.
- Promotes the sale of AAA Life Insurance Simplified Issue products in a call-center environment.
- Establishes high quality member relationships using informative resources and technical knowledge.
- Works independently to exhibit strong communication skills delivering information accurately, confidently and influentially to members.
- Efficiently accesses multiple electronic systems to track, gather, update, sell or enroll members as appropriate.
- Handles calls and enrollments in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
- Maintains quality of service by following policies and procedures and recommends changes as appropriate.
- Maintains appropriate skills, knowledge, and level of quality for the position and take personal accountability and ownership of initiatives and requirements in support of future growth.
- Provides peer guidance and subject matter expertise on standard processes/procedures, sales techniques and department functions once demonstrating proficiency within the position.
- High School degree required; some college level coursework preferred.
- Life insurance license required in the state in which you live
- Completion of insurance industry or LOMA coursework highly preferred.
- Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
What We Offer:
- A collaborative, energetic work environment where you can put your passion for people to work
- Medical, Dental, Vision, Life and Disability coverage available day one
- Pension Plan
- Performance-based incentive plan
- 401k available with a Company match
- Holidays and Paid Time Off
- AAA Basic Membership