Address
Form of work
SalaryNature of Work
Paraprofessional responsibility for performing technical library services to patrons that includes a range of informational services focused on circulation and patron relations. Reports directly to the Public Services Librarian.
Essential Functions of Work
- Staffs the Circulation Desk
- Receiving and checking out various library materials to library patrons
- Responding to questions from patrons (in person, by phone, electronic…) regarding the physical location of resources, resource requests and other routine information inquiries
- Registering new patrons
- Updating patron cards
- Sending patron faxes
- Restocking shelves with new inventories of books, videos and other resources
- Receiving and collecting fines from patrons on overdue and lost library resources (including Claims Returned and Payment Plan procedures)
- Maintaining holds shelf
- Conducting routine clerical activities as requested by library staff
- Assists in patron communication and correspondence
- Running reports and sending out patron notices
- Processing mail
- Contributes to making the Great Falls Public Library environment welcoming and inviting place
- Shelving and shifting Library materials as needed
- Ensuring that Library public spaces are organized and stocked appropriately
- Enforcing Great Falls Public Library policies (including behavior policies, computer use policies and materials policies)
- Participating in the promotion of Library programs
- Work must be neat accurate and appealing to patrons.
- Supports the maintenance of the Great Falls Public Library database, including both patron and material records
- Creating reports and informational materials as requested
- Reviewing Library applications and completing patron records
- Purging records by removing title records of resources that have been withdrawn from the library’s collection
- Monitoring materials on internal accounts
- Updating and purging patron records as needed
- Participates in the professional development of self and others. Participates in committees and professional organizations as appropriate.
- Miscellaneous other duties as assigned
Education and Experience
- Combination of education and experience equivalent to a high school diploma.
- One year of practical experience in a library setting desirable.
Requirements of Work
- Working knowledge of the principles and practices of library operations
- Ability to establish positive, respectful working relationships with co-workers, supervisors, patrons and the general public.
- Knowledge of the library’s policies, procedures and practices
- Ability to communicate effectively, both orally and in writing
- Maintains files in orderly and efficient manner
- Deals tactfully, respectfully and effectively with patrons and staff
- Compiles requested materials, lists, statistics and related information quickly and accurately
- Effectively promotes enthusiasm for library services
- Excellent customer service skills.
- Understands and values the role of the library in the community.
CORE COMPETENCIES
- Library Service
- Customer Service
- Cash Handling
- Conflict Resolution
- Communication Skills
- Organizational Skills
SUPERVISION
This position does not supervise other employees.
WORK ENVIRONMENT
Work is performed in a library environment
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, pinch, grasp, reach, pull and perform similar body movements. Must have the ability to perform moderate physical work and to lift and carry up to 50 pounds at a time; the possession of hand/eye coordination sufficient to operate a computer, typewriter, microfilm reader, printer and copier; the ability to talk and hear in person or by telephone; and the ability to see and read materials.
EXPECTED HOURS OF WORK
The work schedule is a 29-hour, five day work week, Sunday through Saturday. Schedule will vary and will include evenings and weekends. This position is a non-exempt position and is eligible for overtime. Overtime must be pre-approved.
TRAVEL
Travel is primarily local during the business day. Occasional travel may be required to attend off-site training and educational opportunities.
Part-time & Temporary Employee Benefits
The City of Great Falls offers partial benefits to our part-time and temporary employees including retirement/pensions, prorated paid holidays, vacation and sick leave.
