Library Assistant - Home Based Services

Salary: $16.15 Hourly
Location : Boise, ID
Job Type: Full Time Regular
Job Number: 23 -06489
Department: Library Outreach
Opening Date: 12/26/2023
Closing Date: 1/8/2024 12:00 PM Mountain
Summary Statement
Library Assistant Home-based Services provides circulation, reference services, and technology support to library users while delivering highly effective customer service. Assists librarians with administrative and programming support to ensure library goals and expectations are met. Works with considerable independence under general supervision.
Essential Functions

• Provides direct library services to Home-Based Services (HBS) users through material delivery visits. Follows a regular delivery schedule, and identifies and onboards new users and service locations. Drives HBS assigned vehicle following all city safety protocols and assists in overseeing vehicle maintenance. Conducts visits following relevant safety protocols.
• Performs readers' advisory and reference services for individuals, facilities, groups, and organizations, drawing on knowledge of library collections, databases, and practices. Facilitates access to physical and virtual library collections and resources that meet users' reading preferences, required formats, and other relevant criteria. Performs customer service tasks in person, over the phone, and by email.
• Performs circulation functions, such as pulling holds, monitoring overdue and lost items, and checking materials in and out. Resolves complex circulation issues, assists users with routine queries, explains and interprets library policies and procedures, and resolves user issues. Maintains accurate user account information in the library's database.
• Develops and implements programs for the community served, including researching, planning, preparing materials, publicizing, and delivering library programs, both within library facilities, as well as offsite. Liaises with individuals and community organizations with whom the library has partnered.
• Orders supplies for the office and programs performs other office tasks to ensure efficient and effective service delivery, compiles statistics and creates reports, acts as a team leader when librarians or other senior staff are unavailable, innovates solutions for inefficient facility provisions and procedures to promote a functional working environment best, and assists with various department or division projects.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%

Requirements
Required Knowledge, Experience, And Training
High school diploma or equivalent and one year of experience working in a public library or related setting
Functional knowledge of customer service techniques and office software applications.
Ability to:

• learn and use automated library systems
• work independently and use initiative while performing duties
• prioritize a broad range of administrative tasks
• exercise tact, patience, diplomacy, cultural sensitivity, and courtesy when dealing with customers
• carry out day-to-day activities independently within established guidelines and procedures
• communicate effectively in the English language at a level necessary for efficient job performance
• perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.
  Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  Preferred Knowledge, Experience, And Training
  Two or more years of work experience providing customer service in a public library, with seniors, or a similar environment.
  One or more years of experience with community engagement and partnership development.
  Knowledge of: development and delivery of library programs; library research techniques; adult and/or children's literature; and senior and community services.
  Licensing And Other Requirements

Valid state-issued driver's license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, areas of dust, odors, mist and gases or other airborne matter. Employees will also drive a vehicle as part of this position. Work includes protected exposure to infectious bacteria and chemicals.
This position works: some weekends and evenings and schedules vary.
Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.
Healthcare- ZERO premium medical coverage for you and your family:

• Low-cost dental and vision options.
• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits
• 401(k) or 457b pre-tax investment options with employer match.
• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants.
• Alternative transportation incentives.

Paid Leave - City employees receive generous paid leave:

• 8 hours of vacation per month, and this increases the longer you stay with the City
• 11 paid holidays every year
• 8 hours of sick leave per month
• Six weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details
01
Do you possess a valid state-issued driver's license?

• Yes
• No

02
Do you have Functional knowledge of customer service techniques and office software applications?

• Yes
• No

03
Do you have a high school diploma or GED?

• Yes
• No

04
Please select which answer best describes your experience in a public library or related setting providing customer service.

• Less than 1 year of experience
• 1 - 2 years of experience
• More than 2 years of experience
• No related experience

Required Question