Address
Form of workSalary: $15.66 - $22.77 Hourly
Location : • Scottsdale, AZ
Job Type: Full-Time Regular
Job Number: FY2324-00490
Division: COMMUNITY SERVICES
Department: MUSTANG LIBRARY
Opening Date: 01/17/2024
Closing Date: 1/28/2024 11:59 PM Arizona
Introduction
At Scottsdale Public Library, our mission is putting people at the heart of dynamic library services. We recognize we are a work in progress and invite you to consider joining us in our efforts to achieve this mission.
How we put our patrons at the HEART of what we do:
We continually work towards being consistent in providing quality services and leaving our patrons feeling good after interacting with us. We like to keep things light by bringing fun and a little weirdness into the library. We place the highest value on making sure patrons feel comfortable being their authentic selves in our spaces: in the library building, out in the community, or online. The library promotes belonging everywhere.
How we put you at the HEART of what we do:
We trust you to learn the position and make it yours. Our organization prefers genuine learning and a few wrong turns over perfection. We want your unique personality, your way of thinking, and your questions to add to the make-up of how we serve. Just like with our patrons, we place the highest value on making sure you feel you can be your authentic self. We support individuality and believe that a healthy work-life balance produces the best environment for serving our community.
Read on if our mission and work culture resonate with you.
About The Position
This position supports library services in the Circulation Department by providing exceptional customer service for Scottsdale Public Library patrons and staff. The job duties include working at public service desks and a Call Center in addition to handling a variety of daily Circulation tasks. Responsibilities also include handling financial transactions accurately.
Library Aide's work a varying schedule that includes evenings and rotating weekends. Only those candidates who are willing and able to work a flexible schedule will be considered to move forward in the selection process.
Minimum Qualifications
Education and Experience
Licensing, Certifications and Other Requirements
Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.
Essential Functions
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
Work Environment/Physical Demands
To view the full job description, work environment and physical demands, click here.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,
Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking
01
A high school diploma/GED is required for this position. Do you have a high school diploma / GED?
02
Do you have at least two years of college work completed?
03
Do you have at least one year of public contact experience resolving various levels of customer service needs? Note: The experience must be listed in the Work Experience section of the application.
04
Please summarize your library experience. Note: Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please write "None."
05
Briefly describe your work experience providing public-facing customer service. Note: Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please write "None."
06
Are you willing and able to work a varying schedule that includes evenings and weekends?
Required Question
Location : • Scottsdale, AZ
Job Type: Full-Time Regular
Job Number: FY2324-00490
Division: COMMUNITY SERVICES
Department: MUSTANG LIBRARY
Opening Date: 01/17/2024
Closing Date: 1/28/2024 11:59 PM Arizona
Introduction
At Scottsdale Public Library, our mission is putting people at the heart of dynamic library services. We recognize we are a work in progress and invite you to consider joining us in our efforts to achieve this mission.
How we put our patrons at the HEART of what we do:
We continually work towards being consistent in providing quality services and leaving our patrons feeling good after interacting with us. We like to keep things light by bringing fun and a little weirdness into the library. We place the highest value on making sure patrons feel comfortable being their authentic selves in our spaces: in the library building, out in the community, or online. The library promotes belonging everywhere.
How we put you at the HEART of what we do:
We trust you to learn the position and make it yours. Our organization prefers genuine learning and a few wrong turns over perfection. We want your unique personality, your way of thinking, and your questions to add to the make-up of how we serve. Just like with our patrons, we place the highest value on making sure you feel you can be your authentic self. We support individuality and believe that a healthy work-life balance produces the best environment for serving our community.
Read on if our mission and work culture resonate with you.
About The Position
This position supports library services in the Circulation Department by providing exceptional customer service for Scottsdale Public Library patrons and staff. The job duties include working at public service desks and a Call Center in addition to handling a variety of daily Circulation tasks. Responsibilities also include handling financial transactions accurately.
Library Aide's work a varying schedule that includes evenings and rotating weekends. Only those candidates who are willing and able to work a flexible schedule will be considered to move forward in the selection process.
Minimum Qualifications
Education and Experience
- A high school diploma or General Educational Development (GED) equivalent.
- Two years college work completed.
- One year of public contact experience resolving various levels of customer service needs.
- An equivalent combination of education and/or job-related training or experience may substitute for the educational requirements on a year-for-year basis.
Licensing, Certifications and Other Requirements
- Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment.
Essential Functions
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
- Provides exceptional customer service in a courteous, professional manner at Library check out, customer service, triage, call center, drive-up window, Library operations, and roves in accordance with CREST (Customers Receive Exceptional Service Today), the Scottsdale Way, and the City of Scottsdale's Employee Values.
- Issues library cards by inputting information into computer.
- Processes cash, check, and credit card payments for overdue fines, Library Shop merchandise, and other miscellaneous costs in an accurate manner.
- Keeps apprised of changes in library policies, procedures, and library computer technologies (Scottsdale Public Library website, ebooks, etc).
- Provides initial troubleshooting and problem-solving to library customers and refers unresolved problems to the appropriate staff member or department.
- Checks library materials in and out, withdraws materials, and suppresses materials in the library catalog in an accurate manner.
- Maintains flexibility to perform other duties as needed.
Work Environment/Physical Demands
- Stacks books on carts. Pushes heavy cart weighing up to 300 pounds across library.
To view the full job description, work environment and physical demands, click here.
Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
- Fingerprinting search of the national FBI Database
- Criminal Background screening
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,
Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking
01
A high school diploma/GED is required for this position. Do you have a high school diploma / GED?
- Yes
- No
02
Do you have at least two years of college work completed?
- Yes
- No
03
Do you have at least one year of public contact experience resolving various levels of customer service needs? Note: The experience must be listed in the Work Experience section of the application.
- Yes
- No
04
Please summarize your library experience. Note: Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please write "None."
05
Briefly describe your work experience providing public-facing customer service. Note: Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please write "None."
06
Are you willing and able to work a varying schedule that includes evenings and weekends?
- Yes
- No
Required Question
