Level 4 Lab Center Technician

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We are currently seeking a qualified Level 4 Lab Center Technicianto join our client’s team onsite in Santa Clara, CA.
Support to provide system hardware / software upgrades, system repair, KVM and PDU install and debug in the lab environment. Hardware / software upkeep to include assistance with Client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter / lab used in the Lab Compute virtual environment. OS includes Window and Linux / Unix. Acronis setup, DataGrove setup and other system maintenance as requested. Support will be provided as dedicated models with 40hrs a week during standard business hours. CW leads will coordinate with site managers for local lab support.
Scope of Activity and Responsibilities:

• Physical Lab Support
  • Install updates to firmware or system drivers
  • Maintaining servers and KVMs to ensure connectivity
  • Setting up multiple clients that connect to one server in temporary lab projects
  • Custom OS or software support needed in the Lab environment
  • Ability to understand LNSP under EC written guidelines and process
  • Complete intake process request i.e. ticket
  • Working knowledge of Linux is a plus
  • Complete required training (Hazardous materials, data center safety, etc.)
  • LTO5 Tape library swap and rotation schedule
• General understanding of Windows Server OS (i.e. 2008R2, 2012R2, 2016)
• General understanding of Client Blade Servers and enclosure configurations
• General understanding of configuring Client VC Flex Cards (Virtual Connect)
  • Setting up initial meetings with lab customers to collect customer requirements
  • May also be involved in assisting with physical install documentation
  • Issues or problems are escalated to site Field Engineer
  • Will provide training to Level 3 contractors as needed
• Virtualization Support
  • Remote Installation and/or Upgrading of Hypervisor software on blade series hardware
  • Integrating Hypervisor Servers into existing Virtualization Environments
  • General VM access, configuration, and troubleshooting
  • Moving and provisioning of VMs or Image templates within the Virtualization Environments
  • Generic Virtualization troubleshooting of hypervisor and web interfaces
  • Generic Virtualization Storage troubleshooting
  • Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
  • General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
  • General understanding of Network Management (i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall settings)
  • General understanding of Remote Connectivity & Management (i.e. integration with iLab, DNS requests, Edit / Change / Remove requests)
  • Working knowledge of Windows OS
  • Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)

• Linux
  • Knowledge of CIFS shares for Windows and NFS exports for Linux
  • Understand where shares are mounted during bootup or through static mount / autmount
  • Linux shell scripting knowledge or understanding
• Network / Firewall
  • Understand how group membership access and firewall rules are applied to allow / block access
• Scripting
  • Understanding of scripting with Powershell

$32.00 - $35.00 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.