Level 2 It Support Engineer

Forge ahead with WSB. WSB was founded on the understanding that culture drives results and we’ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We’ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us.

At WSB, the Level 2 IT Support Engineer is responsible for troubleshooting complex technical issues, resolving problems, and providing over the top customer service. This position will be based out of our Oklahoma City-OK, Dallas-TX, or Houston-TX office.

What you will do:

• Provide Level 2 support and provide remote and onsite support in all offices
• Develop solutions to complex problems
• Recommend procedure modifications or improvements
• Install and configure Hardware and Software
• Manage and Deploy iOS and Android Devices
• Maintain systems and support virtualization, Cloud, and windows technologies
• Install and manage MS Teams and Zoom based collaboration technology

What you will bring:

• Ability and willingness to quickly learn new technology and software
• Proven working experience in providing technical support using a ticketing system
• Windows 10 troubleshooting skills
• Working knowledge of common desktop applications including the most current version of Microsoft Office
• The ability to understand WSB’s applications
• The desire to work in a team-oriented, collaborative environment
• A team-oriented approach to solving problems
• Proven analytical and problem-solving abilities
• Excellent customer service skills

Minimum Education:

An Associate’s degree (A.A.) is required. A minimum of 2 years of professional experience specifically supporting Microsoft based environments is also required. A driver's license and good driving record is also required.

Preferred Experience:

CompTIA A+ or Microsoft Certification (MTA, MSCA, MSCE). Proven experience using our current technologies/applications: Autodesk Civil 3D, Bentley Open Road Designer, Esri ArcGIS, Microsoft O365.

Who We Are:

WSB is a design and consulting firm specializing in GIS, engineering, community planning, environmental, and construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 30 complementary areas across the nation.

WSB does not accept resumes from third parties.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.