Lending Center Processor

Salary: $18.00 - $21.50/hr

Position Summary:  Via Credit Union is seeking a Lending Center Processor reporting to the Director of Consumer Loans.  The Processor is responsible to process all approved applications that are received through the Lending Center platform and assist in the completion of all loan documents through electronic methods or by assisting in the completion of documents for closing at a branch, open new accounts requested online, and process skip pay requests.  Scheduled hours are  Tuesday - Thursday 8:15 - 4:30, Friday 8:15 - 5:00, and Saturday 8:15 - noon unless otherwise specified.  The position is eligible for incentive pay.

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Reasonable Accommodations Statement:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions:

• Gather loan data to prepare documents
• Assist in setting up payment options
• Track titles and other paperwork associated with loans 
• Follow-up with members or other departments as needed
• Adhere strictly to credit union policies and procedures
• Inform members of decisions in a timely manner, to include Adverse Action Notice
• Share features and benefits of products/services
• Be willing to offer suggestions that would enable us to provide better services
• Correctly and accurately identify members for BSA and CIP purposes
• Review loan documents for accuracy to loan approval
• Be prepared to answer member questions
• Other duties as assigned

Skills & Abilities:

Education:  High School Diploma or equivalent

Experience:  

• Demonstrated accuracy and attention to detail
• Data entry experience
• Demonstrated strong interpersonal skills, necessary in working with members and colleagues
• Demonstrated ability to work independently

Computer Skills: Basic computer skills including Word and Excel 

Certifications & Licenses: 

 

Position Expectations:

• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members’ needs while following company procedures.
• Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations, maintain a positive and respective attitude.
• The ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures.
• Excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Benefits Summary:

Health, Life & Disability Coverage

• Affordable medical, dental, and vision (employer co-pay)
  • Prescription Drug Plan included in the medical insurance
  • Employee Assistance Program included in the medical insurance
• Flexible Spending Account – Dependent Care
• Flexible Spending Account – Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability (employer paid)
• Travel AD&D (employer paid

Paid Time Off

• Vacation
• Sick: 72 hours annually
  • Unused hours rolled over to a Sick Bank
• Personal: 16 hours annually
• Free Saturday (after 1 year)
• Holidays: 9 paid holidays
• Community Service Day: Employer paid
• Bereavement Pay

Financial & Retirement Planning

• Competitive Pay
• Annual Performance Reviews
• Incentive Pay: Some positions qualify for incentive pay
• 401(k):
  • Safe Harbor Non-Elective (employer paid)
  • Elective Deferral: Employee contribution
  • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
  • Discretionary Profit Sharing

Physical Demands:

N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5+ hrs/day)

Occasionally:  Stand, Climb, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently:  Walk, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly:  Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable:  Crawl

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members.  The noise level in the work environment is usually moderate.