Leave Specialist Csr

Position Overview: As a Leaves Enrollment Representative you will be assisting callers with initiating their leave cases in the system. Helping them complete the initial request forms, and answering questions about what the process will entail. The ideal candidate would have a strong sense of empathy, and a willingness and desire to help others.

Key Responsibilities:

• Handle inbound calls from employees regarding time off, leaves of absence, and FMLA.
• Provide detailed information on leave policies, procedures, and guidelines.
• Utilize Microsoft Teams and other communication tools to collaborate with team members and share updates.
• Maintain accurate and timely documentation of all calls and interactions.
• Offer empathy, understanding, and a positive attitude to all callers, ensuring their concerns are heard and addressed promptly.
• Liaise with the disability management, FMLA, workers' compensation, disability insurance, or healthcare departments as required.
• Attend regular team meetings and training sessions to stay updated on company policies and best practices.
• Ensure confidentiality of personal and sensitive data of callers in line with company and legal guidelines.

Qualifications:

• Experience in disability management, FMLA, workers' compensation, disability insurance, or healthcare.
• At least 1 year of prior call center experience taking inbound calls.
• Excellent computer skills and proficiency in using Microsoft Teams.
• Exceptional communication skills with an emphasis on empathy and understanding.
• Bilingual capabilities are a strong plus, but not required.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High school diploma or equivalent.

Compensation and Benefits:

• This is an hourly position paying $17 per hour once you reach production.
• Paid training for this position is provided.
• Opportunities for professional growth and development.
• Comprehensive benefits package after 60 days of employment.

TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10 or 11
⦁ Mac Computers are not compatible.

⦁ Processor speed: i5 or greater processor (Ryzen Series 5 or greater is also compatible)

⦁ RAM: 16GB or better

⦁ Hard Drive: 250 SSD or better

⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet

⦁ 20MB download minimum

⦁ 10MB upload minimum

⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services

⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam for training and meetings.
⦁ A second monitor/screen is required.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Location:

• Charlotte, NC (Required)

Work Location: Remote