Leasing Professional - Lenox SOCO

Job Type
Full-time
Description
LEASING PROFESSIONAL
SUMMARY
This is a community with several exciting amenities; therefore, the environment will be fast-paced and collaborative. This is primarily a sales position with a strong emphasis on customer service, meeting goals and achieving results. The Leasing Staff manages the sales process from start to finish. This includes: presenting the apartments and communities enthusiastically, overcoming objections, building relationships, and creating excitement and a sense of urgency.
JOB DUTIES

• Portrays enthusiasm and professionalism when providing information about the apartments and the community to the prospective resident.
• Schedules visits for prospective residents to view the community.
• Determines the resident's needs, and responds promptly to the resident's needs and concerns while being pleasant, cheerful, and tactful.
• Quickly closes new sales and leases apartments to qualified prospects; moreover, meets acceptable closing ratio as determined by total number of new leases relative to total number of prospective residents.
• Is hospitable when meeting or greeting people, and determines if the prospective resident meets community qualifications.
• Effectively and accurately explains all lease and community policies to new and current residents.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Understands and complies with Fair Housing laws and practices.
• Monitors the community advertisements and effectiveness of responses; maintains ad book and demographics.
• Gathers information about markets, competition, etc., and prepares monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
• Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Inspects, on a regular basis, all vacant apartments to ensure they are ready to show to prospective residents.
• Conducts follow-up communication with all residents and prospective residents in order to establish positive resident relations.

LEASE AND RESIDENT FILE ADMINISTRATION

• Accurately and efficiently prepares and assists with all leasing paperwork.
• Completes follow-up thank you notes and call-backs with prospects after initial community visit.
• Maintains current resident files, and ensures accuracy for both resident relations and audit purposes.
• Collects security deposits, rent, and all other funds associated with resident move-ins.

OTHER JOB FUNCTIONS

• Attends and participates in training as required.
• Assists the Community Director in implementing resident retention and renewal programs.
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Transports prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
• Performs other duties as assigned.

SKILLS, ABILITIES, AND EXPERIENCE

• Strong sales and customer service experience
• Organizational, multi-tasking, communication skills, and attention to detail
• Basic computer skills.
• Prior experience in leasing, sales, or hospitality.
• High school diploma or equivalent required.
• College degree or some college coursework is desirable.
• Must be able to pass a comprehensive background check, drug screen, and have a valid Driver's License with no restrictions.

Salary Description
$18/Hourly