Leasing Manager

NALS Apartment Homes believes that an apartment is not simply a place to live, but a place to call home. We embrace opportunities for personal and professional growth, and encourage our employees to share their unique skills, local knowledge, and professional expertise. Our team is the single most important ingredient to our success, and we seek to foster a work environment as welcoming as our apartment communities.

We are seeking a highly motivated and experienced Leasing Manager to join our team at Pinnacle Highland Apartments, located in Cottonwood Heights, Utah.

Benefits and Perks

• Starting compensation: $19 - $20 an hour
• Leasing/renewal commission
• 30% rent discount
• 10+ days of paid time off in your first year of employment
• Comprehensive benefits package including medical, dental, vision, life insurance and disability insurance
• 401(k) with generous employer match
• Employee assistance program
• Wellness program
• Employee referral program
• Amazing opportunities for career progression
• Along with tons of other great benefits and amazing perks!

Essential Duties and Responsibilities

Leasing Manager’s primary responsibility is to effectively utilize sales skills to achieve and maintain optimum occupancy via the leasing of units and renewal of existing leases. Leasing Manager must lead and coordinate tasks of Leasing Consultants and must cooperate with all departments in completing all assigned tasks. Leasing Manager is responsible for the following:

• Leasing apartments. Must greet all prospects and Residents with a smile and professional courtesy. Try to consistently convert telephone traffic to appointments. Tour community with prospective Residents. Send thank-you notes to prospective Residents. Pre-qualify applicants. Review, approve, deny and cancel applications according to the Property Application Criteria. Notify applicants of the status of application.
• Move-in new residents. Review all necessary paperwork with the new Resident. Accept payment as pre-determined by Assistant Manager. Must understand and complete all lease paperwork in an accurate and timely manner (including applications and credit checks). Deliver move-in gifts and walk units prior to move-in. Issue keys. Follow up with all move ins to ensure satisfaction.
• Execute and delegate tasks of Property Renewal Program. Renew current Resident leases. Perform follow ups with Residents whose leases are expiring. Prepare, send and follow up on leases needing Resident signature in a timely manner.
• Organize and host monthly Resident Events and Community Functions. Plan events within budget given by Property Manager. Prepare monthly newsletter and Resident Event Calendars.
• Move-out vacating Residents. Complete all necessary move-out paperwork in an accurate and timely manner. Retrieve all keys, passes, etc. from Resident.
• Maintain company customer service standards. Clearly and effectively assist current Residents with concerns and needs to minimize Resident problems in a professional manner. Maintain positive Resident relations.
• Complete quality control reviews of Leasing Team performance including: phone and email communication; follow up completion; file management; and other items as assigned. Coach and mentor Leasing Team members to improve their performance. Report findings to the Property Manager.
• Maintain the appearance of the apartment community according to established standards on a daily basis. Inspect grounds, models and leasing office for eye appeal and marketability.
• Maintain current knowledge of the competitors and of the market by completing weekly market surveys. Research and present marketing ideas and strategies based on these findings to the Property Manager.
• Maintain knowledge of the availability of the property. Confirm quality standards are met for vacant, rent-ready apartment homes. Assist with management of the make ready board and schedule as assigned.
• Other general office duties such as opening and/or closing the office, typing, filing, answering phones and assisting with weekly reports.
• Complete quality control procedures as directed by Property Manager.
• Perform additional duties, responsibilities or projects as assigned.
• Represent the company in a professional manner at all times.

Leasing Manager is usually the first contact the Resident or Prospect has with the property. They should be able to communicate effectively and professionally with Residents, fellow associates, vendors and supervisors. The Leasing Manager must be people oriented, self- motivated, exhibit a positive personality, and also be sales motivated. They must be able to demonstrate leadership and motivational skills to lead the Leasing Team. They must conduct themselves in a professional, neat and well-groomed manner at all times. Previous service/sales related industry experience is preferred. Must be able to walk up and down stairs to show apartments to prospective Residents. And be able to lift no more than 20 pounds. This position requires a valid driver's license and current auto insurance. Must be able to work Saturday.

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