Leasing Agent

Job Title: Leasing Agent

Windham and Windsor Housing Trust

Summary of Job: The Leasing Agent’s primary responsibility is to support the WWHT Manager of Property Management, Leasing & Compliance, in the operation of Tax Credit, Rural Development, and Section 8 properties. This position requires an individual who has training and/or expertise working with families, social service agencies, and management to procure, document and manage data. The Agent must be able to juggle a variety of tasks, work in a team environment and to remain flexible, calm and organized. Direct supervision is provided by the Manager of Property Management, Leasing & Compliance.

Administrative Duties

· Responsible for lease up activities such as applicant/resident interviews, verifying income, asset, and expense information, file preparation for leasing and annual reviews.

· Generates, mails, logs, and files vacancy, approval and denial letters, documents in property management software.

· Coordinates Section 8 application submission process and follow up.

· Assists applicants in identifying resources for financial assistance at move in.

· Follows up on needed information related to verification requirements.

· Maintains communication with the Outreach and Marketing Coordinator to accurately reflect current vacancies on WWHT’s website.

· Monitors, tracks, and reports on leasing operations (i.e. status and number of applicants being processed for each unit).

· Maintains and updates WWHT waitlist.

· Tracks and logs turnover priorities and progress.

· Provides back up for the Manager of Property Management, Leasing & Compliance when needed.

Provision of Client Service

· Ensures that applicants and residents receive professional support and guidance, and that communications are timely and effective and that problems are dealt with positively and directly, whenever possible.

· Responds professionally and timely to applicant inquiries via phone, email, and written correspondence.

· Utilizes sound conflict resolution skills when assisting in the resolution of applicant and resident concerns and problems in a constructive manner.

Maintaining Occupancy Information System

· Helps ensure that WWHT maintains comprehensive and accurate systems for gathering and managing property and tenant information, data and statistics.

· May assist in the preparation of grant reports and other data compilations, for internal and external use.

Required Abilities

· Able to communicate with a diverse population in a fair and impartial manner.

· Excellent customer service and telephone skills.

· Commitment to quality and service orientation.

· Microsoft Office (Word, Excel, Outlook (e-mail) business communication skills.

· Some experience with database software preferred; ability to learn new business software necessary

· Strong organizational skills and ability to manage many tasks simultaneously.

· Ability to work in a collaborative team environment, including workspace and job sharing.

Required Experience and Training

· 1-2 years Property Management experience preferred.

· Experience with LIHTC, HUD, HOME and Section 8 programs preferred, training toward LIHTC certification will be required in this position.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• Monday to Friday

Work Location: In person