Learning Management System Administrator, Online Learning And Academic Technologies

Job Description:
Reporting to the Executive Director for Online Learning and Academic Technologies, the Learning Management System Administrator (User Support Assistant I)maintains the Learning Management System (LMS) and provides support to faculty and students using the system for online and face-to-face course content delivery. In order to provide support, the Learning Management Administrator must be detail oriented, and solve problems collaboratively with other college units and offices.
Responsibilities & Essential Functions:
Faculty Support:

• Assist faculty by troubleshooting issues regarding but not limited to course rosters, email issues, and student access.
• Provide support to faculty with the, addition of other faculty and guests, creation of practice courses, creation of merged courses, creation of groups and enrollment of members, copying materials into new courses, providing basic information such as how to open course, how to email, how to copy materials, respond to inquiries about Concourse (FIT's digital syllabus).

Student Support:

• Respond to student emails and phone requests regarding but not limited to student access to course(s) and troubleshooting email to instructors via LMS.

General LMS Administration:

• Manage courses in the Learning Management System including announcements, course management (create, edit, open, update, delete), account management (create, edit, update, delete), troubleshoot and resolve issues related to accounts, i.e., duplicate user accounts, etc.).
• Open tickets with SUNY helpdesk as needed. Collaborate with stakeholders across the college (IT, Registrar, department chairs, etc.) on matters concerning the LMS and integrated systems such as Concourse or Voicethread.
• Work with IT as needed to test systems that impact the LMS (e.g. latest Hyperion upgrades).
• Attend training sessions on the new LMS, Brightspace, in order to learn the system and functions from the Admin role.
• Attend twice-weekly meetings with the Online Learning team; keep the Online Learning and Academic Technologies team updated on the admin-related functionality and discuss any issues.
• Attend SUNY-wide meetings such as monthly SUNYOnline Admin meetings, SUNY/Brightspace Office Hours meetings, etc.
• Communicate with third-party partners that FITs Brightspace version is integrated with, including Voicethread, Screencast-o-matic, Padlet, WebEx, and Qwickly. Make necessary updates and create accounts for these tools as needed.
• Track third-party tools.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.
Requirements:
Minimum Qualifications:

• Associate's degree in a related field required.
• One or more years of experience administering Learning Management Systems (LMS), preferably Brightspace/D2L.
• Three or more years of experience working with Microsoft Excel, Google Sheets, data management tools, Learning Management Systems, or other information systems

Preferred Qualifications:

• Bachelor's degree in Instructional Design, Computer Science, IT systems, technical support fields, or business technology preferred.

Knowledge, Skills, & Abilities:

• Excellent customer service and client support skills.
• Knowledge of back end, administrative tasks to run LMS successfully.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to multi-task in a complex, dynamic environment.
• Strong organizational skills and ability to prioritize.

Additional Information:
Please note all offers of employment are contingent upon successful completion of the background check process.
Salary
Salary: $55,644 per year
The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment. Starting Salary: $55,644 per year with step increments per Salary Schedule 91, after one year of service and annually thereafter.
Bargaining Unit Title
User Support Assistant I (CBA)
Work Schedule
Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department.
Benefits
The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.

• Retirement Plans
• Health Care Plan and Dental Plan
• Employee Assistance Program
• Flexible Spending Account
• Commuter Benefit Plan
• FIT Tuition Exemption Program
• Paid Time Off (Vacation, Personal, Sick and Holidays)
• 4-day Summer Workweek

For a full list of FIT benefits, visit our benefits webpage.
Pay Equity by State Employers
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Visa Sponsorship
Fashion Institute of Technology is not able to provide visa sponsorship for this position.
Equal Employment Opportunity (EEO) Statement
FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a Learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, titleix@fitnyc.edu.
Americans with Disabilities Act (ADA) Requirements
This position will be required to constantly read and comprehend, occasionally perform calculations, constantly verbally communicate, frequently analyze, and constantly write. The working conditions for this position will be any combination of the classroom, lab, and/or office space. Certain roles may be required to handle machinery and chemicals. The physical requirement for this position will require occasional sitting, constant standing, occasional bending, frequent walking, and occasional lifting 10 lbs. or less.
Application Instructions:
In order to be considered for the position, you must submit the following documents online:

• Resume
• Cover letter
• Unofficial transcript
• A list of three references with telephone numbers and email addresses

Returning Applicants - Login to your FITNYC Careers Account to check your submitted application materials.
Review of applications will begin immediately until the position is filled.
Please note that due to the volume of applications, we will not be able to contact each applicant individually.
Additional information about the Fashion Institute of Technology can be found at: http://www.fitnyc.edu.