Learning Management System Administrator

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About Our Team

The Recruiting and People Development team provides Sound Physicians colleagues with innovative, forward-thinking, and practical people solutions in recruiting, onboarding, learning and leadership development, coaching, performance, and talent planning (Talent Reviews, Succession Planning, and Emerging Leader programs).

Our Team MISSION: We come to the table, as a partner, to build relationships, promote diversity of thought, and ignite excitement to create lasting impressions in healthcare.

Our Team VISION: Innovate to elevate our Most Valuable Resource – Our Sound Colleagues

We are FUN: Yes, self-proclaimed but can be verified.

About the Role

We are looking for a Learning Management System (LMS) administrator to collaborate with the People Development team and Sound Physicians stakeholders nationwide to support our learning and leadership initiatives. This position reports to the Senior People Development Partner while supporting the People Development team. In this role you have three primary areas of focus:

The Details: This is a virtual, work-from-home opportunity.

Product Manager (Technical):

• Manage and administer the Cornerstone OnDemand Learning Management System, including the ongoing design, configuration, testing, deployment, and end-user training for the Sound network.
• Continue to improve and develop the modern learning user interface in the learning portal and mobile learning app using adult learning best practices.
• Continuously evaluate tools/processes to ensure Sound has the best-in-class user experience that offers efficient, high-quality, and seamless learning.
• Build and maintain a strategic relationship with LMS vendor ensuring Sound’s LMS is current, compliant, and working as designed to help minimize/mitigate any technical issues between our systems.
• Provide technical troubleshooting support to Sound stakeholders as related to learning programs and LMS features.
• Manage learning catalog management to ensure current, compliant, and relevant learning content is available within Sound Institute (Cornerstone).
• Manage Cornerstone’s role-based access, communication, and training to colleagues with access to ensure they are fully equipped to support their teams.

Reporting and Analytics:

• Drive data, analytics, and reporting needs proactively for business stakeholders to drive decision making and/or provide valid, actionable insights based on learning effectiveness measures.
• Establish and maintain a robust reporting framework, gather key analytics to create data visualizations, and have Domain knowledge.

Learning Design and Development:

• Create innovative, functional learning solutions with streamlined processes to solve challenges and meet the needs of the customer (ILT, vILT, eLearning blended solutions).
• Ability to exercise latitude to determine best learning solution approach.
• Develop content focused on healthcare regulatory requirements and general compliance – internal/external facing.
• Assist with virtual production support (Teams, Adobe Connect, and Zoom)
• Manage multiple projects simultaneously in a fast-paced, often ambiguous environment while delivering high-quality work on time.
• Serve as peer mentor and/or coach to learning colleagues and members of the Sound network, providing one-on-one training, as well as in-person/virtual Sound professional development training sessions.

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Self-motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what’s next.
• Driven: Motivated to succeed and get things done at a high level of achievement.
• Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done.
• Persistent: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course.
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.

Knowledge:

• Thorough knowledge of web-based content development and deployment systems, Learning Management Systems (LMS) or Learning Content Management Systems (LCMS) experience.
• Adult Learning Theory (e.g., readiness to learn, orientation to learning, learning experience).
• Bachelor’s Degree in HR, Training, Computer Science, or related field of study and/or 4 years of experience in related field accepted.
• Knowledge of Audience and Training Needs Assessment best practices and processes.
• People, Process, Programs, and System Integrations: understand all the data, dependencies and integration across the learning people experience.
• Design Thinking / User-Centric approach to solution design and implementation
• Proficiency in Articulate 360
• Proficiency in Adobe Creative Suite, specifically Photoshop and Adobe Premier Pro
• Proficiency in Word, Excel, and Power Point
• Analytical skills in validating data as well as quickly performing ad hoc analysis

Experience:

• 4+ years’ experience working with Learning Management Systems (preferred Cornerstone)
• Experience in data, analytics, and reporting
• Experience in instructional design in developing learning content based on best adult learning theories and delivery modalities (e.g., blending learning, micro- and social learning)
• A successful record in the design of blended learning experiences that include simulations, games, video, just-in-time learning solutions, job aids and infographics, and animation/motion graphics
• Experience working in the Healthcare industry (preferred)
• Experience developing training modules requiring technical writing/regulatory content
• Proven ability to effectively collaborate, influence and build trusted partnership with People Development Team
• Ability to work in an agile and iterative way in a fast paced and collaborative environment

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.