Learning Area Manager

Our Opportunity:

Chewy.com is hiring aLearning Area Manager to manage a team of Coordinators and on-the-floor-trainers. You will implement fulfillment center training across a wide variety of pet product and categories including consumables and hard goods, including brand awareness and communications, onboarding and new leadership assimilation. We’re creating the premier pet food and supply business in ecommerce with a focus to drive operations and leadership development. We are passionate and results driven, but down-to-earth. We believe in excellence in all we do and accept nothing less. In addition, you will have led teams of 4 or more direct reports and will have documented success in the development and promotion of direct reports.

What you'll do:

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
• Identify needs or gaps in learning process and in consultation with Operations Teams
• Design training and development programs based on the organizational needs in consultation with local Learning Operations Manager
• Recruit and observe team of on the floor trainers for process training
• Conduct train-the-trainer sessions
• Conduct Leadership training
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed
• Track all training conducted across shifts and areas
• Maintain daily communication with Operations, HR, Recruiting and other teams
• Conduct remediation training as needed
• Maintain knowledge of operation processes for ongoing assessment of the training process
• Perform other duties as assigned

What you'll need:

• BA, BS or equivalent experience
• 1-2+ years leading a team within a training/learning, HR or similar function
• 1-2+ years in Operations or process improvement role
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Able to work flexible schedules / shifts as needed for 7 day operation
• Effective skills for planning daily/weekly tasks and adapting to competing demands
• Effective skills developing relationships across all levels and functions
• Position may require some travel (<10%)