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Form of workJob Description
Are you looking for an exciting career opportunity where you make a difference in people's lives daily? Then come join HME Specialists, we are New Mexico's largest local medical equipment and supply company!
HME Specialists is a rapidly expanding company with a great work environment, career growth opportunities and great benefits. We offer Health, Dental and Vison Insurance, generous paid time off and a great employee discounts!
SCHEDULE:
- 8-hour shift
- M-F
SUMMARY: Interview customers and record interview information into computer for Supply by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Assist customers utilizing knowledge of HME products provided.
- Assist with queue management and workflow oversight.
- Answer and distribute incoming telephone calls as needed.
- Obtain complete and accurate information for Patient Demographics.
- Fill out order forms, determine charges and coverage for services requested, collect copays and insert data in information system.
- Assist walk-in customers as needed.
- Complete assigned projects.
- Speak with customers by phone or in person and receives orders for delivery, pick-up, discontinuance, maintenance, or changes in service.
- Ensure all necessary information is thoroughly documented.
- Document complaints of service and equipment failures.
- Speak with dissatisfied customers and provide complaint resolution
BENEFITS:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
