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Form of workJob Description
Lead ServiceNow Engineer
Remote Mon/Fri, onsite Tues-Thurs in Chicago, Dallas, Austin or Houston
Summary
The Lead ServiceNow Engineer will be responsible for leading and managing the operations of the ServiceNow platform for our organization. You will be the most senior ServiceNow Engineer we have in a global organization of several thousand employees. As such, you'll need to be comfortable leading all ServiceNow platform and systems engineering/operations efforts.
What you'll be doing
Remote Mon/Fri, onsite Tues-Thurs in Chicago, Dallas, Austin or Houston
Summary
The Lead ServiceNow Engineer will be responsible for leading and managing the operations of the ServiceNow platform for our organization. You will be the most senior ServiceNow Engineer we have in a global organization of several thousand employees. As such, you'll need to be comfortable leading all ServiceNow platform and systems engineering/operations efforts.
What you'll be doing
- Remaining proactive in the operational management of the ServiceNow platform and instance family to maintain a highly available, scalable, and high-performance environment.
- Develop and implement operational standards to protect key aspects of the ServiceNow instance such as performance, data quality, and data access.
- Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
- Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
- Provide technical leadership and mentorship to junior ServiceNow engineers, and share best practices and lessons learned with the broader organization.
- Stay up to date with industry trends and emerging technologies related to ServiceNow product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of ServiceNow solutions.
- 10+ total years of experience in Systems, Cloud or other IT Engineering
- 5+ years of experience with ServiceNow Engineering specifically
- Must be a SME in ServiceNow platform operations including performance management, error log remediation, mid server connectivity and integrations.
- Experience with leading in efficient and successful ServiceNow platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
- Experience with ServiceNow Discovery and other integration related to CMDB population
- Ability to lead in CMDB management, data quality and CMDB heath.
