Lead, Sales and Retention (Conquer)

Why Conquer?

Pros spend years in the trades, perfecting their skills "turning the wrench." Some make the decision to be their own boss, and then quickly realize that running a business is hard, and a completely different skillset they have yet to master. Conquer helps solve this problem by teaching Pros how to run a successful business, while maintaining a work-life balance.

Conquer and Housecall Pro are united in a singular mission: helping home service professionals succeed and grow their businesses. Through this partnership, we can deliver best-in-class software products and coaching services to every Pro.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Lead, Sales and Retention for Conquer you have a self-driven and results-oriented mindset with a strong desire to achieve and exceed sales goals. You are a "player coach" stepping in to run sales, enrollment, and Retention calls as needed. You manage team key performance indicators (KPIs) and are comfortable with data-driven decision making. You are expert in comprehending Pro pain points, and how business coaching through Conquer can solve Pro problems. You excel at motivating and inspiring your team members while demonstrating excellent interpersonal skills. You lead your team to establish meaningful connections with our service professionals (our Pros).

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (Our Pros). Our success is their success.

Key Responsibilities:

• Lead a small and growing team of Sales Development Representatives, Enrollment Specialists, and Retention Specialists - both onshore and offshore
• Provide leadership in identifying and engaging potential customers, guiding the team to employ advanced strategies across diverse channels, including cold calls, emails, and social media
• Demonstrate mastery in coordinating and leading product demonstrations and sales meetings, ensuring a seamless experience for both clients and sales teams
• Drive Pro outreach via outbound and inbound calls/emails/texts, asking open-ended questions to identify root cause and offer solutions; often requires multiple touchpoints
• Maintain positive working relationships with pros to ensure continued business relationship for the Company as a whole
• Collaborate with other departments by sharing data/insights to help make improvements to product/service upstream in the Conquer product journey
• Be accountable to key performance indicators (KPI's) on a commission basis (contacts per day, average talk time, retention rate, quality assurance, booking/close rates, save rate)
• Track data insights in Salesforce to help inform upstream solutions, aiming to reduce Pro cancellation requests
• Manage live calls for training purposes working alongside the team to understand the best approach to positioning the conversation.

Qualifications

• 2+ years of management or leadership experience in a sales position
• 2+ years in a customer-facing or sales role
• Bachelor's degree or equivalent experience
• Experience with sales CRMs and processes
• Proven success as a salesperson
• Proven success in navigating strong personalities

What will help you Succeed in this Role:

• Ability and desire to mentor and grow others
• Entrepreneurial and growth mindset, open to feedback as a means to learn, grow, and develop personally and professionally
• Lifetime learner - seeking out additional materials to build your Sales and business coaching skill set (books, podcasts, youtube video)
• Keen ability to manage strong personalities while maintaining a calm demeanor
• The ability to practice active listening and to understand both visible and invisible concerns
• Strong understanding of customer management and proven customer retention strategies
• Continued effort to enhance sales expertise on both an individual and team scale

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes BuildBook, construction management software for builders and remodelers, and Conquer, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.