Lead Retail Sales

Requisition Number47811
LocationRiverside, CA-1290
Job Description

Pay $20.00hr plus benefits.

 

Job Summary: The Lead Retail Sales Counter role will supervise the Inside Sales department in achieving sales goals and customer service levels. Oversees the overall coordination of in-house auto part sales (s)' activity to achieve the Company's objective of excellent customer service.

 

Essential Job Duties:

1. Generates meet monthly sales goals.
2. Coordinates and oversees the processing of orders, working with customers to minimize returns and damaged goods.
3. Establish goals and objectives for the Inside Sales team.
4. Interview, hire, and evaluate the performance of the Inside Sales team.
5. Trains, coaches, and motivates inside the sales team.
6. Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues.
7. Establishes or adjusts work assignments to meet deadlines.
8. May perform Inside Sales Coordinator duties to assist the team in meeting goals and maintaining customer service levels.
9. May sell inventory on a wholesale level.
10. Review activity and productivity reports.
11. Assist customers with opportunities and maintain a professional environment. Help control the environment within the sales office by constantly reinforcing standards of being courteous, professional, and patient with anyone needing assistance.
12. Regulate an even flow of tickets throughout the day to help decrease the turnaround time for customers.
13. Promote awareness with additional product knowledge to the Inside Sales team.
14. Develop more precise sales decisions to increase confidence levels.
15. Initiate and support the continual improvement of the PYP Sales initiative. quality improvement system.
16. Assumes other duties as assigned.

Requirements

Basic Qualifications

EDUCATION AND/OR EXPERIENCE: At least three years of automotive parts sales, customer service and or 1-2 years of previous Inside Sales experience.

 

KNOWLEDGE/SKILLS/ABILITIES: Must have knowledge of automotive parts and have patience, self-discipline, and good communication skills. A strong working knowledge of complete warehouse and Inside Sales Coordinator position. Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others. Must have the flexibility to work variable schedules, including weekends. Must be able to convey product information and availability to customers and to internal personnel. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter.

 

Must be able to lead and train others. Proven leadership skills.

 

MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.

 

PHYSICAL DEMANDS: Must have the ability to work in an environment where frequent interruptions may occur. Must be able to work under pressure comfortably.

 

WORK ENVIRONMENT: While performing the duties of this Job, the employee may be exposed to moving mechanical parts. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is moderately loud.

 

Preferred Qualifications:

High School graduate or G.E.D. equivalent preferred. College coursework

 

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Optional Daily Pay!!

Position TypeFull-time