Lead Repair Center Technician

Location: Plymouth, Minnesota

North Country Business Products is in search of an experienced Hardware Repair Center Lead! This is a hands-on leader, charged with developing NCBP’s hardware repair operations! This position is responsible for communicating business needs, developing processes, and executing hardware repairs.

WHO WE ARE – 100% Employee-Owned Technology Company

When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success.

WHO YOU ARE

We are seeking an experienced leader who will play a vital role in developing and leading our Hardware Repair Center. The ideal candidate will have exceptional communication and client service skills as well as be detailed, accurate, and organized. Hardware repair experience is a must!

WHAT YOU’LL BE DOING

• Troubleshoot and fix hardware that pertains to our client's POS systems.
• Oversee the daily operations of the Hardware Repair Center
• Maintain accurate and organized inventory.
• Hiring and training new associates.
• Proactively research hardware issues and work in collaboration with others.
• Provide friendly, professional, internal, and external client service.
• Evaluate the client experience and make recommendations for improvement.
• Ensure confidentiality, integrity, and professionalism at all times.
• Provide various reporting as required.
• Assist with shipping and receiving, office tasks, and office maintenance as needed.

WHAT WE’RE LOOKING FOR

• 4 or more years of experience in a hands-on or hardware-centric technical role
• Experience leading a team, project involving multiple resources, or product launch/rollout preferred.
• Excellent communication (verbal and written)
• Customer service and organization skills required.
• A satisfactory driving record is required.
• Occasional driving and overnight travel may be required.

We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer!

Come visit us at www.ncbpinc.com

NCBP is Employee Owned and Operated.

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability, or any other protected characteristic protected by federal, state or local law.