Lead Quality Assurance Specialist

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Lead Quality Assurance Specialist

100% Onsite - Los Angeles 90056

What We're Looking For:

Crystal Stairs is seeking a Lead Quality Assurance Specialist for our Quality Assurance Unit. Under the direction of the Quality Assurance Coordinator, the Quality Assurance Lead Specialist is primarily responsible for coordinating the Quality Assurance review of client and provider files to monitor program compliance. Distribute work among the Quality Assurance team, perform second level review, recommend process improvements, and assist supervisor with training. Must maintain utmost levels of confidentiality.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

1. Assist with coordinating the file review process including extracting the various samples and communication the monitoring review criteria.
2. Distributes the Quality Assurance work among the QA Specialists as directed by supervisor.
3. Assist with reviewing the work of the QA Specialist for accuracy and completeness.
4. Compile and prepare statistical data as needed.
5. Assist with external quality and monitoring reviews for programs (audits).
6. Respond to external complaints or concerns regarding programs.
7. Assist in the resolution of client complaints and inquiries.
8. Conduct Quality Assurance reviews of client and provider files.
9. Report results of reviews to Supervisor and participate in problem solving work related to areas of concern.
10. Assist supervisor with providing training to new hires.
11. Participate in work groups, committees, and ad hoc groups.
12. Perform other duties as assigned by Supervisor.

EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES YOU SHOULD POSSESS

Bachelor of Science/Arts degree from an accredited university; related work experience in case management/program compliance may be substituted for college level education.

Minimum of three years of experience working in subsidized childcare or other government-funded social services programs. Prior experience working in Quality Assurance, compliance, and internal audit preferred.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org