AddressDocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
You will be a hands-on analytics leader driving analytics for DocuSign’s partners, community and developers ecosystem. We are in the midst of transforming the DocuSign digital experience to improve customer experience, reduce friction to achieve customer outcomes, and create fanatics who love, trust and promote DocuSign.
You will use data to shape product roadmap, measure, benchmark, and play a key part in continuously optimizing and enabling key customer journeys including, but not limited to, partner enablement and self-serve flows, community reach and impact, developers self-serve flows etc to further accelerate our customers' goals. You will partner closely with fellow analysts, data scientists, product managers, and other cross-functional stakeholders to understand the end-to-end customer journey related to various experiences.
You will then use this knowledge to analyze performance and identify and size opportunities for growth and improved customer experiences across channels and experiences.
You will excel as a trusted advisor, creative thinker, and exceptional problem-solver with a demonstrated ability to structure and navigate complex problems and processes. You can simultaneously think strategically and take a hands-on approach to deep dive into our data to deliver high level or detailed well-structured models and analysis depending on the business need.
You will succeed by combining analytical insight, technical proficiency, business acumen, and the ability to collaborate and influence your key partners and cross-functional teams.
This position is an individual contributor role reporting to the Head of Retention and Expansion Analytics.
Responsibility
- Partner with a diverse set of cross-functional partners across Product, Growth, Marketing, Engineering, Design, Sales, Finance and others to inform, influence, and execute product strategy and investment decisions
- Use data to shape product roadmap, quantify new opportunities, and ensure what we are building brings value to our customers and DocuSign
- Conduct in-depth data analysis from massive amounts of data to extract useful business insights and provide recommendations
- Design and build intuitive and actionable dashboards and data visualizations to drive business decisions
- Apply business acumen and employ a diverse toolkit of rigorous analytical approaches to identify areas of opportunity, size potential impact, forecasting, and measure success of product efforts through goal setting, and monitoring of key product metrics to understand trends
- Own experimentation roadmap for DocuSign’s partners, community and developers ecosystem by identifying and prioritizing opportunities, writing test charters, analyzing experiment results, and providing recommendations
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
- Bachelor’s in a quantitative field (Statistics, Analytics, Data Science, CS, or related) with 8 years of relevant experience in data analytics, data science, consulting, or Advanced Degree in a quantitative field with 6 years of relevant experience
- Minimum of 5+ years of experience with SQL skills
- Minimum of 3+ years hands-on experience in A/B testing and experimentation with history of arriving at conclusive results
- Minimum of 3+ years of experience creating data visualization dashboards in Tableau, Qlik, or equivalent
Preferred
- MBA or Advanced degree in Analytics, Data Science, Statistics, CS or related field
- Experience in at least one programming language (eg. R, Python, Scala/Spark or Perl etc)
- Excellent communication and presentation skills with the ability to present complex data analysis, insights, and recommendations to senior leadership
- Domain experience in either Product Analytics or Marketing Analytics
- Strong knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing
- Comfortable with loosely defined requirements where you exercise your analytical skills to collaborate with the rest of the cross functional teams to build solutions
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California: $130,500 - $208,050 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Our Global Benefits
- Paid time off: Take time to unwind with earned days off, plus paid company holidays based on your region.
- Paid parental leave: Take up to six months off with your child after birth, adoption or foster care placement.
- Full health benefits: Options for 100% employer-paid health plans from day one of employment.
- Retirement plans: Select retirement and pension programs with potential for employer contributions.
- Learning & development: Grow your career with coaching, online courses and education reimbursements.
- Compassionate care leave: Paid time off following the loss of a loved one and other life-changing events.
