Lead Patient Services Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

TheLead Patient Services Representative has supervision, coordination, and management oversight of all operational and programmatic support activities for assigned senior center. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective center operations. 

Schedule: Monday – Friday: 8am-5pm. Office located at

Address: 789 Cortaro Dr. Ruskin, FL

• Provide leadership, guidance, support, and direction for staff

• Function as first contact for customer service issues

• Plans, organizes, and administers a community recreation program for older adults, including physical activities, health activities, human services and special interest classes and programs

• Responsible for creating corrective action plans for metric off track

• Responsible for responding to member and staff incidents and coordinating medical emergencies with the local EMS and the adjacent clinic

• Resolves complex issues rarely deferring to supervisor/manager

• Coordinates staff work activities and monthly scheduled in a timely manner. Ensures that the monthly calendar is in place ahead of time for members to review and sign up

• Maintains senior members database effectively. Produces monthly reports to show member statistics

• Lead may need to be willing to travel within their own market for coverage, training, support needs

• Represents the Senior Center at public and professional meetings 

• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 

• 2+ years of experience in customer services or related field

• 1+ years of experience with mentoring/training others

Preferred Qualifications:

• Bilingual (English/Spanish) 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED