Lead Passenger Amenities Inspector Technician

Starting Salary: $55,000

The Lead Passenger Amenities Inspector Technician is responsible for performing a wide variety of semi-skilled maintenance, repair, and custodial duties at all HRT transit stops to ensure the "face" of the agency is maintained in a clean and safe manner for the public. The essential job functions of this position are to assist with the supervision of the Transit Stop Inspectors and the coordination of maintaining the overall safety, appearance, cleanliness, and functionality of all transit stops at HRT bus, light rail and ferry stops.  In addition, this position provides quality assurance and control oversight at certain passenger amenity locations being cleaned by HRT contractors, along with decision making when the Facilities Asset Manager is unavailable.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might be reasonably assigned.)

• Designates route and work order assignments to Transit Stop Technician staff and monitors their work in order to achieve the completion of assigned tasks.
• Assists the Facilities Asset Manager in conducting on-the-job training and assessing the performance of the Transit Stop Technicians.
• Determines what tools and equipment are needed to perform maintenance, repairs, and cleaning at transit stops.
• Orders and manages an inventory of replacement parts and glass panels for all transit stops.
• Performs skilled and unskilled tasks with little or no supervision.
• Drive routes and inspect all transit stops for routine and/or reported issues.
• Open work orders in the EAM for any issues found while inspecting transit stops, delegates work to correct staff, and closes out work orders as completed.
• Perform basic condition assessments of all transit stops as well as inventory and photograph all assets related to those stops.
• Perform basic maintenance and repairs on damaged transit stop amenities, to include cleaning and replacing broken shelter glass panels, and repairing or replacing broken and missing benches, trash cans, solar lighting, and bus stop signage.
• Operates a wide variety of power and hand tools in performing maintenance and repair services, including hoists, power washers, paint sprayers, weed eaters, and other similar equipment.
• Remove graffiti from Passenger Amenities using chemical wash and pressure washing as well as touching up paint as needed.
• Maintain landscaping around Passenger Amenities, which may include grass cutting, shrub trimming, tree branch removal, weed control, and picking up trash from the ground.
• Empty/clean HRT trash containers and dispose in appropriate dumpsters.
• Pressure wash amenities and pavement around HRT transit stops as directed.
• Perform cleaning and related activities such as removing snow or debris from sidewalks and stairs in areas within 25 feet of HRT facilities and/or Passenger Amenities using hand-operated tools or small power equipment.
• Manage Adopt-A-Stop program to include volunteer recruitment, scheduling installations and removals as well as ordering and inventory of program supplies.
• Address emergencies at all transit stops, when necessary, which may include cleaning of biohazard waste (i.e., vomit, feces, urine, blood), applying limited pest control measures for bees/wasps, rodents, roaches and ants, and mitigation of dangerous conditions such as broken glass, exposed electrical wiring, or severely damaged shelters or other amenities.
• Submit Facilities Maintenance work orders in the EAM when problems are identified and/or issues cannot be resolved in the field.
• Scan Am I Clean? QR Codes at each stop and report when a cleaning or maintenance issue at that stop has been addressed.
• Maintain an inventory of tools and supplies; performs daily, weekly, and periodic maintenance on assigned equipment, assists in maintaining a preventative maintenance schedule for equipment, including checking gasoline and fluid levels; schedules regular oil changes, tune-ups and required maintenance on HRT owned vehicles.
• Receives and responds to or refers customer complaints to the appropriate HRT staff.
• Assist Facilities in setting up for meetings, trainings, conferences, special events, etc.
• Follow instructions regarding the use of chemicals and supplies. Use as directed.
• Safely operate all vehicles and other job-related equipment provided by HRT.
• Comply with all related Hampton Roads Transit policies and procedures.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Perform other related duties as required.

Required Knowledge, Abilities and Skills essential to Job Functions:

Knowledge of maintenance and use of hand tools and electric/gas-powered equipment.  Knowledge of cleaning methods and procedures. Ability to perform recurring tasks independently. Ability to follow written and oral instructions. Must demonstrate satisfactory communication skills (both verbal and written) and be able to perform basic math. Ability to operate a vehicle. Ability to tow a trailer with heavy equipment. Ability to safely use and operate a pressure washer. Ability to operate and safely use lawn care equipment. Ability to oversee work performed by cleaning contractors and provide effective oral communication. 

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.  Basic problem-solving skills associated with software applications used is expected.   Software usage relevant to job duties will be evaluated.

Software applications:

Ability to use computers is required, including maintenance management software (EAM), Microsoft Outlook, Word and Excel.

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described, including general maintenance/cleaning, contract/contractor oversight, and/or employee supervision experience.  High school diploma or GED certificate required with basic mechanical skills and an understanding of tools and their use.

Required Experience:

Minimum 3 years of general maintenance and/or cleaning related work.

Licenses or Certificates:            

Possess a valid Driver's License.  Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).  

Special Requirements:

This position is classified as non-essential personnel.

FLSA Status:

Non-exempt

Physical Demands:

Work requires frequent bending, stretching, kneeling, climbing (ladders), walking, lifting and carrying (up to 75 lbs.).  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves exposure to dirt, odors, chemicals, and potential biohazards.  Position may also require working during non-regular business hours, including nights, weekends, and/or holidays. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.