Lead Office Services Specialist - Law Firm - Hartford-CT - R0027716 - ML

The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Essential Job Responsibilities

• Assign production tasks to team members
• Work independently on production assignments, often at a satellite copy center without direct supervision
• Ensure all projects have been properly completed and quality checked
• Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
• Assist management with training new hires on all processes
• Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services
• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Preferred Shift:8:00am-5pm

Job Type: Full-time

Pay: $22.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person