Lead Observability Engineer

Lead Observability Engineer
Contract to Hire | Atlanta, GA (Onsite)

Synergis’ client, has engaged us in a search for a Lead Observability Engineer to add to their expanding team! The selected candidate will be responsible for establishing best-in-class observability practices as an expert in creating solutions using Dynatrace and other monitoring platforms.

Lead Observability Engineer | Background and Scope 

• End-to-end execution and implementation of Dynatrace solutions in a complex customer environment
• Document design and implementation decisions in an effective manner for knowledge management
• Cross-train peers with tool usage 
• Drive the creation of best practices
• Collaborate with multiple stakeholders, SMEs, and business advocates to drive enterprise solutions
• Present and demonstrate Application Performance Management solutions to peers, other teams, and leadership
• Must be able to troubleshoot and diagnose issues
• Hands-on expertise with other monitoring tools like SolarWinds, Splunk etc.
• Ability to build application metrics and dashboards
• Ability to interface with high-level application owners

Lead Observability Engineer | Focus

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers/ Gets first-hand customer information and uses it for improvements in products and services/ Acts with customers in mind/ Establishes and maintains effective relationships with customers and gains their trust and respect 
• Creativity: Comes up with a lot of new and unique ideas/ Easily makes connections among previously unrelated notions/ Tends to be seen as original and value-added in brainstorming settings 
• Priority Setting: Spends his/her time and the time of others on what’s important/ Quickly zeros in on the critical few and puts the trivial many aside/ Can quickly sense what will help or hinder accomplishing a goal/ Eliminates roadblocks/ Creates focus 
• Problem-Solving: Uses rigorous logic and method to solve difficult problems with effective solutions/ Probes all fruitful sources for answers/ Can see hidden problems/ Is excellent at honest analysis/ Looks beyond the obvious and doesn’t stop at the first answers 
• Process Management: Good at figuring out the processes necessary to get things done/ Knows how to organize people and activities/ Understands how to separate and combine tasks into efficient workflow/ Knows what to measure and how to measure it/ Can see opportunities for synergy and integration where others can’t/ Can simplify complex processes/ Gets more out of fewer resources 

Lead Observability Engineer | Requirements

• 3-5 years of hands-on experience building solutions using Dynatrace (preferably in a SaaS tenant, AWS preferred)
• Bachelor’s degree in information systems or equivalent experience
• Experience owning/independently managing enterprise observability solutions
• Experience with configuration and customization of Dynatrace that includes integration with other tools
• Experience with admin-level tasks – Alert configuration, Maintenance windows, Anomaly detection, changing thresholds, Custom event creation, Business Events (bizevents), request attributes, OneAgent upgrade/install
• Knowledge of ITIL concepts and principles
• Familiarity with Azure, Service-Now, SolarWinds, Splunk, Databricks, and Agile a plus

About Our Client
Headquartered in Atlanta, GA, our client is a third-generation, family-owned company that is comprised of four operating divisions spanning between retail brands and energy distribution brands. Our client owns and operates more than 550 store locations across seven southern states: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee, and Texas and an additional 200 stores in 12 states across the Southeast.

Disclosure:  The pay range for this position is $60.00 to $75.00 hourly. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, and 401k *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).